Telkom must learn to listen

You know what, even if they turn this excuse for a company around, I will always do my best to encourage people to go elsewhere. For myself I've had enough of their total lack of service and commitment to customer care. I've now waited weeks just to have my telephone and dsl line transferred, but at present do not even know if it will ever happen. Telkom seems quite happy to give feedback in the line of "We will investigate, and someone will call you back" just for this to never happen. How on earth do they expect to keep a client base if they are not willing to assist their clients. They blatantly laugh in the face of ICASA and the regulations as published, with absolutely no fear of being taken to task.

The country cannot possibly grow economically or socially if one of the fundamental necesities for growth, communication, is being denied it by this dinasaur. I will now proceed to cancel my application for telephone and dsl transfer, use my celpphone for calls, and make use of a wireless ISP to get myself connected. For those long distance and time consuming calls, VOIP will be my choice, even if a bit unclear and choppy. When and if Neotel joins the fray and starts to offer the public products, that is where my money will go.

Telkom you will loose this one, maybe not tomorrow, maybe not the day after, but you will loose...
 
Well said.....

just fix the 2 "customer’s" and "subscriber's" please, as in

Papi gave ADSL customer’s hope
After much fuss and carping from ADSL subscriber’s Telkom
 
@Luke7777, thanks, sorted now :).

IMO Telkodemonopolies can go back from whence it was spawned - hell, and the beast's shareholders will have to wake up to the reality that Sick Puppy Moletsane was being far less than truthful with his thumb-suck of 10%..15% customers lost over 5 years to NeOTel: the enormous extent to which Telkodemonopolies has angered customers dictates that far more than 15% of Telkodemonopolies' customer base will abandon the beast for comparable services, especially if NeOTel fulfills its recent tentative statements about how broadband and other telecoms service prices could be decreased by 66%..75% - remains to be seen especially with a fixed-line duopoly, but NeOTel will definitely gain anti-Telkodemonopolies customers purely based on the anger that Telkodemonopolies has nurtured amongst its current customer base.
 
Nice overview by Cara.
As for TELKOM, the sooner I can get them out of my life the better. I will also encourage others (as many as I can) to do the same.
 
bwaaaahhhhhh lol. Telkom listen.. NEVER. There ears are stuffed with money. They are so corrupt they even sell flyers when they advertise something.
 
speaking of which with neotel loosing the fixed wireless thing with a uhf channel what are their plans now? fixed line access rented from Telkom?
 
My wish for this xmas: In 2007 telkom goes bankrupted and burn in hell!
 
Yeah, waiting now for more as a week to get my phone and adsl fixed (Allthough sometimes my adsl works, like right now when typing this message, but slow). They say they got a two week backlog for adsl line problems in my area (Doringkloof) but the guys just doing plain old phone lines are not to busy. So why not train more techies to do adsl as well
 
ic said:
but NeOTel will definitely gain anti-Telkodemonopolies customers purely based on the anger that Telkodemonopolies has nurtured amongst its current customer base.
Click to expand...



With Erwin's hijacking of Neotel's proposed backbone and government's control of Neotel via its puppets in Neotel, I don't hold out any hope for a proper alternative to Telkom - they are spawned from the same egg.
 
Somebody should mail that article to papi :D
With telkom (allegedly) not blocking MyAdsl an all he probably wont be able to read it.
 
Perhaps now he will be forced to listen and even give a little.
Click to expand...

Though I purely disregard this statement, after reading the article I don't think even Cara really believes this.
 
Funny thing about Telkom... I come into contact with people that have moans about Telkom, and over the years found that it is good therapy to let them have a good moan, as it tends to get it out of their system and they feel better. Also people feel better when they have a moan on places like myadsl, Hellkom and Hellopeter...

And while it is always good to get things out in the open and have a good old rant and rave, I have noticed that there is an underlining factor especially when it comes to matters Telkom, that really gets people upset... and it is more of an attitude, or perhaps a company policy, anyway in short what I notice from just about everyone is the same, Telkom is never wrong, it as if everyone working for them is told that under no circumstances that they ever admit that anything is their fault

On a bit of a side note, there is very little in the way of how to deal with customers, like acknowledgement of a concern... for example, someone is tick of, other than saying " Hi I am so-and-so how can I help you" a simple, I am sorry to hear that, goes a long way - 101 customer relations and building blocks, good service is something you have to see in action to believe in, as Churchill once said, " If you have to kill someone it costs nothing to be polite "

I have seen this time and time again, there is one case were the person concerned has a problem with their ADSL service being un-available, they contact Telkom, the first line of defence is, have you checked your settings, then they say that there is nothing wrong their end. This happens every so often, the poor soul concerned even got another modem because someone on the help desk said that is were the problem is... they have been through hell and back, eventually they have found out that when the service goes down, it sorts it's self out the next day or so (they are also on Telkom as an ISP BTW) they phone in and Telkom says there is nothing wrong their end, they do nothing to their computer etc - and as if by magic everything is right the next day... it does not take much to work out were the real problem is, and again, it is not just one person I get to hear that has gone through all this BS

Another example was someone was trying to send an email to all their friends, business contacts and family, that their email address had changed and it would now be [email protected] HOWEVER it had stuck in the out box and could not be cleared... After sitting on the phone for hours the Telkom help desk could not offer any more advice other than the computer or the modem was at fault and they should take it off to someone for repairs.... The problem turned out to be that if you send to more than 25 people Telkom thinks that you are a spammer and blocks the email, so much for our right of freedom of association
 
@DragonLogos

What you say is partially true, just the tip of the iceberg. Your comments re service and support are in fact indicative of a far deeper malaise.

The same attitude permeates throughout Telkom's attitude. Inter Alia it applies to

throttling bandwidth - SAT3
ADSL port availability
General infrastructure (non-)maintenance
a minimum 20 minute hold for helpdesk
ridiculous capping
calling its clients abusers
culling support staff
etc etc etc.
 
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