Telkom/Netflix scam

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PKruger

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Hello everyone

I have two contracts with Telkom. The one is for my mobile phone, and the other for an LTE data bundle.

I noticed two "Event Billing Usage" charges of R169-00 each, one for each contract on my November and December invoices. I logged into the Telkom App on my phone, and I saw it was for a "NetFlix Subscription OnceOff". The "Opt in request date" is 23:14 on 2020/10/08, but then, the "Opt in response date" is empty.

I never opted in to a Netflix subscription, and I also do not have a Netflix account. I also do not understand why on the November invoice it is listed under "Once-off charges", but it also appears on my December invoice.

I talked to a Telkom agent via their online chat, and was informed that on 08-Nov-20 06:28:56 I supposedly accessed www.netflix.com from my phone and this activated my subscription. The agent also confirmed that I did not access Netflix via my LTE contact and when I asked why I was being billed the chat session terminated...

I canceled this "subscription" using the Telkom app, but since I did not opt in/activate the subscription in the first place, how do I know they will not continue to bill me month after month?

Anyone else experienced this, and is there a way to stop this "subscription" and get refunded?
 
I was also billed an extra R169.00 on my December invoice. On my uncapped fixed LTE router account. I am still busy trying to sort it out. They also did a R99 Netflix event billing at the end of October for which I got a refund in December.
 

Telkom customers charged for Netflix accounts they did not sign up for

Telkom customers charged for Netflix accounts they did not sign up for A number of Telkom customers have complained of being charged for a Netflix account they never signed up for. Telkom allows customers to sign up for Netflix with their mobile number and bill their subscription through...
mybroadband.co.za mybroadband.co.za
 
I saw the MyBroadband article and decided to try and chat with a Telkom agent again, but this time simply reference the MyBroadband article and ask for a refund. My chat session was terminated as soon as I posted all the relevant info, but I decided: "I can do this all day". On attempt number 8, the agent informed me a refund case was logged and would take about 7 business days. I also go a case number.
 
PKruger said:
I saw the MyBroadband article and decided to try and chat with a Telkom agent again, but this time simply reference the MyBroadband article and ask for a refund. My chat session was terminated as soon as I posted all the relevant info, but I decided: "I can do this all day". On attempt number 8, the agent informed me a refund case was logged and would take about 7 business days. I also go a case number.
Click to expand...
Good luck. Might also help to quote that ref. number on a detailed complaint pm to Telkom social media - I gather service agents verbal confirmations aren't always reliable.
 
Yes, I will definitely follow up with them. I also lowered my Spend Limit to R100 per contract, so hopefully, this will help to prevent something like this from happening in the future, at least for "Event Billings" > R100
 
Update: Since the initial promise from Telkom to credit me, nothing happened, and after several emails and complaints, they kept saying no credit is due. This week I laid an official complaint against Telkom at ICASA, and today I received an email from the Telkom Escalations - National Customer Care division indicating that I got credited the full amount. I verified this via the Telkom App. Will have to wait and see if they will not try to steal, uh... I mean, debit my account at the end of the month for my full subscription amount excluding the Netflix credit...:unsure:
 
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