Telkom Night Surfer Data not working

[JohnnyM]

I've had a Telkom Sim for over 10 years and it has served me well. I may add that I also use MTN and HelloMobile. Getting back to Telkom, I loaded 5G + 5G Night Surfer for R59 a few days ago. Daytime data was fine, however last night I decided to download some files. I waited till 00h15 and tried to get the files. I was met with the Telkom Web Site saying I had no data and I must load more to continue. So, I switched off my PC and my phone, restarted and tried again. Same result. This morning I called 180 from my Telkom number and was told the following. "All our operators are working from home due to Covid so please use our WhatsApp number to get assistance. After a while I eventually managed to WhatsApp Telkom. See attached.
Select any option and you still get zero. Another gripe. My Wife left her mobile at home and I needed to speak to her at work. I loaded R20 onto my sim then R10 One day Telkom to Telkom Minutes. So far so good. Called her at work, whilst chatting I was getting a voice telling me I was running out of airtime, we had only been talking a few minutes. So I said goodbye then checked my balance. My R10 airtime had 40c left but none of my Telkom to Telkom minutes were used at all. If the Telkom Rep who I know sometimes replies to the odd issues raised here could contact me please? Otherwise I'll just have to bin the sim. Many thanks.

 

[borro]

Telkom rep will be here shortly…

 

[DapperDanMan]

My Wife left

Condolences, friend ...

 

[JohnnyM]

Condolences, friend ...

I think I pity yours more "D". Didn't realise we had a stand up comedian on the Forum

 

[JohnnyM]

Telkom rep will be here shortly…

Many thanks, much appreciated.

 

[JohnnyM]

Thank you BCR for spending the time and effort for an excellent response. We "downsized" a few years ago and the Telkom signal here is not that great but MTN is perfect, hence using MTM as my main phone. Never had a problem with MTN to MTN minutes whatsoever. However, their Data is ludicrously expensive, perhaps to pay for extra spectrum?. HelloMobile is part of Cell C but their Data is cheap. 5G + 5G (night data) is R59 and last 30 days. I've had Rain for approx 5 years but had to let them go last month as the "service" was off more than on. Restarting my Router 15 times a day became the norm. After nearly 2 months of nonsense I had to cancel. Not that you can actually speak to a person to ask what problems they are suffering. Thanks for the Telkom Prepaid app, I never knew it existed, so downloaded and installed immediately. Here is the conundrum! Dialing *188# for my balance shows I have 4018Mb of Night Data left. I loaded a 10G bundle last night as I still have funds on the sim. Again dialibg *188# I'm shown exactly what I've paid for. However, this is what shows on the Telkom Prepaid App (see attached) but my night data is not showing, only shows when dialing *188#. "Support" cannot be reached anymore, have sent SMS's and emails but you can guess the response so far. Zero. Unless the resident Telkom Rep can sort this out, I'm afraid I will have to kick them into touch. Thank you so much for all your efforts, greatly appreciated.

 

[JohnnyM]

Telkom rep will be here shortly…

Hi Borro, many thanks but I don't share your optimism, dialing 180 the message says the "Support Staff" are all "working" from home. No answers to my SMS's or emails so far, the WhatsApp "solution" is a total joke. They love to take your hard earned money. Must be fantastic to receive a salary and parking on your backside. Any vacancies?

 

[BCR]

Thank you BCR for spending the time and effort for an excellent response. We "downsized" a few years ago and the Telkom signal here is not that great but MTN is perfect, hence using MTM as my main phone. Never had a problem with MTN to MTN minutes whatsoever. However, their Data is ludicrously expensive, perhaps to pay for extra spectrum?. HelloMobile is part of Cell C but their Data is cheap. 5G + 5G (night data) is R59 and last 30 days. I've had Rain for approx 5 years but had to let them go last month as the "service" was off more than on. Restarting my Router 15 times a day became the norm. After nearly 2 months of nonsense I had to cancel. Not that you can actually speak to a person to ask what problems they are suffering. Thanks for the Telkom Prepaid app, I never knew it existed, so downloaded and installed immediately. Here is the conundrum! Dialing *188# for my balance shows I have 4018Mb of Night Data left. I loaded a 10G bundle last night as I still have funds on the sim. Again dialibg *188# I'm shown exactly what I've paid for. However, this is what shows on the Telkom Prepaid App (see attached) but my night data is not showing, only shows when dialing *188#. "Support" cannot be reached anymore, have sent SMS's and emails but you can guess the response so far. Zero. Unless the resident Telkom Rep can sort this out, I'm afraid I will have to kick them into touch. Thank you so much for all your efforts, greatly appreciated.

It was a pleasure.

Does the night data (in the Telkom Prepaid app) not show if you tap on "View Balance" ?

... which should in fact read as - "View Balances", because for me it shows the split between current night data + anytime data (which might of rolled over since the prior month) + your current anytime data (which has a 60 day window to use up).

 

[BCR]

Hi Borro, many thanks but I don't share your optimism, dialing 180 the message says the "Support Staff" are all "working" from home. No answers to my SMS's or emails so far, the WhatsApp "solution" is a total joke. They love to take your hard earned money. Must be fantastic to receive a salary and parking on your backside. Any vacancies?

I think it was meant sarcastically, unfortunately, without any elaboration.

There once was a very helpful Telkom rep on this forum but it's been a few years ....

They have (* or certainly had) a presence on Twitter I've used twice, myself, but didn't get anywhere with.

One first interacts with a bot (through private direct messaging), then after giving details, including personal ones, you wait for an answer from a living person, presumably.

All they ever did on the 2 occasions I interacted with that service, was come back with more questions and tell me they couldn't do anything further - waste of time.

My queries had to do with the tower in my area taking over 2 hours to get back to full signal strength after loadshedding ; I provided them with the tower ID, and they weren't bothered with addressing the situation - they came back with nonsensical questions (can't even remember what, now).

So, debatable if they'll be of any help to you, but try if you like - @TelkomZA, I think, or very similar.