Telkom on a Downward Spiral

[Gatecrasher]

19 Days without a telephone line or ADSL. One week since we had any feedback whatsover. I have called them every day. I just want a straight answer on fault on 52CEK220111. Every time I phone I'm told they will contact me in the morning. Nothing.

The only good thing is that they haven't tried to prematurely close this fault like they did with the previous three reference numbers.

In recent years I have been impressed with how responsive Telkom have been to sort out issues and problems.

Has the loss of their CEO affected morale to such a degree that Telkom employees just don't give a damn any more?

Ironically, we actually did get a call from Telkom yesterday: "You recently logged a fault. Could you please answer a customer satisfaction survey...?" :wtf:

Back to the Telkom shop today to raise a stink.

 

[Gtx Gaming]

was they ever on a upward spiral?

 

[Gatecrasher]

Nagging has paid off. They've suddenly discovered a spare line for us. But I'm not celebrating yet. At least it is after 5pm on a Friday, so it is unlikely any Telkom Tech will randomly switch us off before Monday morning when the protests from whoever's line it was starts registering...

 

[StoneCold]

was they ever on a upward spiral?

You mean were they ever on an upward spiral?

 

[Gatecrasher]

I think they were on a brief upward spiral about 2-3 years ago. Dealing with them certainly became more pleasant and responsive. There was a switch from the attitude that they were doing you a big favour to an attitude of that they were there to provide a service.