Telkom online chat

[Thor]

What a joke.

Does this thing even work, been chatting to myself now for about an hour.

https://www.telkom.co.za/today/help/personal/talk-to-us-anchor/

https://chat1.8ta.com

 

[Thor]

Scariest is the fake twitter account

https://twitter.com/TelkomBusiness

 

[Thor]

67 minutes later got a response - It is the sales department that deals with upgrades so I am going to transfer you to their chat department

So here goes! Let the next 67 minutes of wait begin.

 

[rpm]

Is this part of the Telkom Community project?

 

[Thor]

They closed the chat without transferring what a bunch of idiots

 

[MickeyD]

Is this part of the Telkom Community project?

No.

http://www.telkom.co.za/today/help/personal/talk-to-us-anchor/

 

[Thor]

Is this part of the Telkom Community project?

I do not know what project it is, but they should abandon it, cause it aint working

 

[MickeyD]

I do not know what project it is, but they should abandon it, cause it aint working

https://community.telkom.co.za/

 

[bekdik]

They say "Chat to an agent."

It says nothing about an agent listening ...

 

[Thor]

Reply:

After 2 hours
Sibonelo: Please call 10213 they will assist you

 

[Thor]

12:22:05 PMSibonelo: I only do ADSL up to 10mbps

 

[airborne]

Tried it yesterday, useless but there's a call me back button, sent my number and was called back within a minute. Very surprised, call center agent was useless though, 45 mins call later and virtually nothing achieved.

 

[Thor]

Tried it yesterday, useless but there's a call me back button, sent my number and was called back within a minute. Very surprised, call center agent was useless though, 45 mins call later and virtually nothing achieved.

Different method, Same outcome.