Telkom online Fault Reporting

[FleRoY]

Used the ADSL Fault Reporting Yesterday, this afternoon at 15:00 the Telkom Techy was here and fixed the line, something about a short under the pressure of the concrete slab...who would have guessed

 

[whipper]

Hi Im experiencing problems with one of my laptops, it can't log on the internet although its status says its connected, there's no static address or proxy settings what could be wrong?

start your own thread dude..

 

[Angellus]

I used this service at around 12:30pm and by 13:15 the problem was solved! Actually quite impressed by this.

 

[K T]

Good to know, thanx tera. Will try it next time instead of waiting on the phone for ages.
Something else that would be nice is a similar thing for upgrades/additional requests. I wanted to upgrade my ADSL line speed but eventually had to go into a Telkom office to get it done.

 

[Matthysdt]

No go on both links. I suggest Admin remove this post from this sticky index: http://mybroadband.co.za/vb/showthread.php/103997-ADSL-Issues!-Important-Information

 

[|tera|]

No go on both links. I suggest Admin remove this post from this sticky index: http://mybroadband.co.za/vb/showthread.php/103997-ADSL-Issues!-Important-Information

Websites change, so does Telkom's links. Link updated.

 

[Prof.Merlin]

 

[atomcrusher]

Telkom ADSL online Fault reporting

I am wondering if there could be any updates to this old thread?

I had a Telkom ADSL outage for most of yesterday (landline was fine, just no ADSL connection. (Telkom is my ADSL provider, and I have a "up to 10 Mbps" connection)

I am never sure what reporting method I should use to (1) report the fault, and (2) track progress of the fault
Any hints or advice for me?

 

[TheChamp]

I am wondering if there could be any updates to this old thread?

I had a Telkom ADSL outage for most of yesterday (landline was fine, just no ADSL connection. (Telkom is my ADSL provider, and I have a "up to 10 Mbps" connection)

I am never sure what reporting method I should use to (1) report the fault, and (2) track progress of the fault
Any hints or advice for me?

Online reporting, if you are lucky enough to find it working, you can also track your fault online.

 

[murray654]

I think the link needs updating

found that this one works

 

[murray654]

I think the link needs updating

found that this one works

ok i lied it does not work

 

[wanya j dental]

URGENT NOTES!!

Please note that both our phone lines 021 902 0155 and 021 904 0021 are not working,
and we are unable to receive or make important call.

We can't do any benefit confirmations for our medical aid patients.

Your soonest response will be apprecaited
Regards
WANYA J DENTAL

 

[Grouter]

URGENT NOTES!!

Please note that both our phone lines 021 902 0155 and 021 904 0021 are not working,
and we are unable to receive or make important call.

We can't do any benefit confirmations for our medical aid patients.

Your soonest response will be apprecaited
Regards
WANYA J DENTAL

404 error - you are in the wrong place. Please back up and start again...
Here:

https://apps.telkom.co.za/logafault

 

[Kolein]

The below link works.

https://apps.telkom.co.za/assurance/public/logafault

 

[Kobus de Kock]

Last Thursday Telkom replaced our landline phone with a wireless 3G one with the promise that within 48 hours the old phone would be deactivated and the new one would be activated. The first part happened.. Now
where do you report that because the phone isn't a landline phone anymore? The fault reporting menu doesn't have an option for the new gen phones and clicking on help goes to a missing page.