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Thread: ADSL Issues! Important Information

  1. #1

  2. #2

  3. #3

    Default

    How do I determine line quality?

    Status
    Modem Status Showtime
    Mode Selected G992_1_A
    DMT Framing Mode G.DMT Framing Mode 3
    Trellis-Coded Modulation Enable
    Latency Type Fast


    Rate
    Downstream Upstream
    Data Rate 4096 kbps 512 kbps
    Maximum Attainable Data Rate(ATTNDR) 0 kbps 0 kbps


    Information
    Downstream Upstream
    Line Attenuation(LATN) 34.5 dB 22.0 dB
    Signal Attenuation(SATN) 0.0 dB 0.0 dB
    Signal-to-Noise Ratio Margin(SNRM) 14.5 dB 12.0 dB
    Actual Aggregate Transmit Power (ACATP) 0.0 dB 0.0 dB


    Performance
    Near End Far End
    Superframe 3795768
    LOS Failure 0 0
    LOF Failure 0 0
    LPR Failure 0 0
    RFI Failure 0 0
    NCD Failure 0 0
    LCD Failure 0 0
    CRC 1779 0
    RS Correction 0 0
    Forward Error Correction Seconds(FECS-L) 0 0
    Errored Second(ES-L) 1220 0
    Serverely Errored Seconds(SES-L) 0 0
    Loss of Signal Seconds(LOSS-L) 0 0
    Unavailable Seconds(UAS-L) 20 0
    HEC Error 1123 0

    Vote ANC: Zuma is the best president money can buy!

  4. #4

    Default

    how does one test their line speed... i ahve a 4mb line...but need to test it

  5. #5

    Default Speed test

    You can do a speed test when going to either of following links -
    a) http://www.telkom.co.za/products_ser...peed_test.html
    b) http://speedtest.net/

    Make sure that your connection is idle (i.e. nothing else downloading) when performing these tests.
    Last edited by WAronald; 07-02-2009 at 11:18 PM.

  6. #6

    Default

    On average over the past 6 months, my adsl has been down 10 days out of every 30. I have called them. I have logged calls via Telkom website. I have been to the Telkom shop close to us. My problem still exist.

    What else can I do? Where can I log a complaint at Telkom?
    Last edited by LottaFun; 13-05-2009 at 05:26 PM.

  7. #7
    Ghost in the Machine Sting's Avatar
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    Default

    Know your rights!!! Insist on an Escalation Reference number... Also ask to be refunded for down time.

    http://www.telkom.co.za/general/term...f_Practice.pdf

  8. #8

    Default

    Moggie, much appreciated and thanks.

  9. #9

    Default

    Did'nt work. They say they will transfer me to supervisor and then just cut me off.

  10. #10

    Default

    Call EBSC ask them for an LTS test . they will give all the info that you need , also ask for a port reset also helpd with upstream and downstream , Please note if you are 1km away from pilliar post ,dslam, Umc , line speed is not guaranteed at what you have ,due to metallic noise on crossing lines

    Cheers

  11. #11

    Default ADSL Degradation

    Until a few months ago, I used to have reasonable D/L speeds of between 3 and 3.7 Mbps on a Telkom line to my home (Telkom Closer 5 package).

    This has slowly degraded to ± 1.1 Mbps. I have contacted Telkom who now say we are at the "edge" of the decent ADSL in our area and cannot expect more and in any event we are between 1024 Mbps and 4096 Mbps which is all they have to supply.

    As we used to get much better speeds (Speedtest results), why the gradual degradation? No H/W has changed other than swapping routers to retest the line.

  12. #12
    Grandmaster Mineer's Avatar
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    Default

    you may very well be at the "edge of the network" but there also maybe more adsl users now in your area. unfortunately ADSL is a shared service that could be your problem also viruses could have crept in have a look-see at that department also
    “We know too well that our freedom is incomplete without the freedom of the Palestinians.”― Nelson Mandela

  13. #13

    Default

    Quote Originally Posted by Johnfpro View Post
    Until a few months ago, I used to have reasonable D/L speeds of between 3 and 3.7 Mbps on a Telkom line to my home (Telkom Closer 5 package).

    This has slowly degraded to ± 1.1 Mbps. I have contacted Telkom who now say we are at the "edge" of the decent ADSL in our area and cannot expect more and in any event we are between 1024 Mbps and 4096 Mbps which is all they have to supply.

    As we used to get much better speeds (Speedtest results), why the gradual degradation? No H/W has changed other than swapping routers to retest the line.
    I went from 4meg to 640kb, last week, need to get that sorted otherwise I'm not paying for 4meg might aswell down grade to 512.

  14. #14

    Question

    Which ADSL Router/Modem would you guys/gals recommend if I have the option to purchase one myself instead of getting it via supplier?

  15. #15

    Default

    billion 7300RA / billion 7300G-RA

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