Telkom online support chat

J

Jeffrsnapln

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Can anyone tell me what the point of Telkom's online chat support line is?
When you start a chat, you sit for half an hour waiting for an agent to respond, during which time you dare not do ANYTHING else, because when they do respond, you have to respond to them within a few seconds otherwise they just end the chat.
Telkom chat.jpg

I dont have a telkom phone, I only have a line for ADSL... but I need to speak to them about my account. Does anyone perhaps have an email address, or other contact that that works without needing to make a long cellphone call?
 

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Mm, Best not to say come now, I don't have all day at the beginning of the chat, the agent will see this as you being a difficult client and run.
 
ghostR said:
Mm, Best not to say come now, I don't have all day at the beginning of the chat, the agent will see this as you being a difficult client and run.
Click to expand...

That's pathetic. You expect clients to still be in a great mood after being made to wait more than 30 minutes for an online chat? And then closing the chat if you do not respond the same second? Talk about double standards. In any event running is no way to treat a client regardless of their mood...
 
The first time I tried it it connected me to someone off the bat, I had been struggling to get adsl for years as there was never a port available , telkomZA and the 10 number where useless BUT this dude sorted me out.

I tried a couple weeks later for some billing thing i was curious about but alas I couldn't get hold of my friend.

It kept on kicking me out, best to start trying at around 7:50am like I did.
 
Mike Hoxbig said:
That's pathetic. You expect clients to still be in a great mood after being made to wait more than 30 minutes for an online chat? And then closing the chat if you do not respond the same second? Talk about double standards. In any event running is no way to treat a client regardless of their mood...
Click to expand...

While it may be pathetic, The agents do not care and it's not their problem. Simply offering advice to people wishing to use the chat feature, be nice to them and they'll be more willing to assist and less likely to be difficult with you.
 
Ah, Clint.

Worked with him for a few years. Nice fella, but I'm not sure what happened there ^
 
Yea - I'm dealing with Twitter guy and TelkomZA on here though. They've identified the problem 2 days back (below) but just wondering if there is an update on my reference number at all? I've gone from 20mbps @ 6SNR to 0.9mbps @ 6mbps when I'm lucky. Most the time though, it just won't sync because of noise

' ...repaired a problem at the distribution point, line test however still clearly showing a short on one of the legs, have requested fault be re-dispatched... '
 
Dolby said:
Yea - I'm dealing with Twitter guy and TelkomZA on here though. They've identified the problem 2 days back (below) but just wondering if there is an update on my reference number at all? I've gone from 20mbps @ 6SNR to 0.9mbps @ 6mbps when I'm lucky. Most the time though, it just won't sync because of noise

' ...repaired a problem at the distribution point, line test however still clearly showing a short on one of the legs, have requested fault be re-dispatched... '
Click to expand...

do you have a fault ref?
 
156CRZ190815 - thanks!

Just hoping an update, as I've essentially had no service for 10 days despite knowing what the issue is, and a technical guy coming out

:)
 
ghostR said:
Mm, Best not to say come now, I don't have all day at the beginning of the chat, the agent will see this as you being a difficult client and run.
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:D
That was about my sixth attempt. Exactly the same thing every time. Im sure they don't see anything before their first response, because I have tried using the call me feature straight away, and they have never called me. I also tried explaining that if I don't respond the same second that they take up the chat, its because I have been waiting for ages and am busy with something else in another window and can they please either be patient, or call me..... never works.
 
Dolby said:
156CRZ190815 - thanks!

Just hoping an update, as I've essentially had no service for 10 days despite knowing what the issue is, and a technical guy coming out

:)
Click to expand...

Sent this off to DTAC for tech to be re-dispatched.
 
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