Telkom online support chat

[ghostR]

Telkom staff have a huge chip on their shoulders

/looks for chip

:wtf: Can't find it!

 

[RazedInBlack]

ASSIA tells me it's a cable fault? too much metallic?

Getting similar results. IRTMS is testing Vercode 11

 

[RazedInBlack]

/looks for chip

:wtf: Can't find it!

Couldn't find one either.

 

[ghostR]

Getting similar results. IRTMS is testing Vercode 11

 

[MickeyD]

Told him that 2 weeks ago... there's a massive fault on his cable.

 

[HavocXphere]

/Takes note of who has access to system

Anyway - I prefer to phone. They're usually pretty good...esp if you start off ultra polite. One still gets the occasional 1 trick pony "reset port" guy.

As a side note...fibre seems to have much better remote troubeshooting. Recently phoned (not ZA but should be similar) and the guy says "logging into router...fibre link looks fine but router reports there is nothing connected on the ethernet ports. Please check the lan cable between the fibre end point and switch". Sure enough...damn ethernet cable got moved 2mm out of the port by something.

 

[MickeyD]

/Takes note of who has access to system

Anyway - I prefer to phone. They're usually pretty good...esp if you start off ultra polite. One still gets the occasional 1 trick pony "reset port" guy.

As a side note...fibre seems to have much better remote troubeshooting. Recently phoned (not ZA but should be similar) and the guy says "logging into router...fibre link looks fine but router reports there is nothing connected on the ethernet ports. Please check the lan cable between the fibre end point and switch". Sure enough...damn ethernet cable got moved 2mm out of the port by something.

Fibre is far easier to manage... fewer hands in network to physically stuff things up!


EDIT:

*cough cough* now retired!

 

[ghostR]

Fibre is far easier to manage... fewer hands in network to physically stuff things up!

and you get various grades of copper, corrosion, stolen lines etc etc...

 

[ghostR]

Fibre is far easier to manage... fewer hands in network to physically stuff things up!


EDIT:

*cough cough* now retired!

telkom anonymous

 

[HavocXphere]

Fibre is far easier to manage... fewer hands in network to physically stuff things up!

Plus getting rid of all of that SNR/Atten sht that caused 90% of the grief in the first place.

 

[SauRoNZA]

Do they actually care there?

Only place that cares and gets results because it's all in the public eye.

 

[Dolby]

I see there was a remote h/b on 25th . . . DP issue.

What does that mean?

 

[Dolby]

I see there was a remote h/b on 25th . . . DP issue.

Getting similar results. IRTMS is testing Vercode 11

View attachment 288830

Told him that 2 weeks ago... there's a massive fault on his cable.

Is this all regarding my massive fault?
Why do Telkom need to come inside my house to fix it?