Telkom outage in Bothasig??

Z

Zappers

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Cape Town Bothasig
Anybody know if there is a telkom outtage in Bothasig area? My line is totally dead. Voice and ADSL. Was working fine until about 5pm I would say and then it just died.
 
Zappers said:
Anybody know if there is a telkom outtage in Bothasig area? My line is totally dead. Voice and ADSL. Was working fine until about 5pm I would say and then it just died.
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My Telkom line voice and ADSL was completely dead from 15:50 to 17:30ish, now both line and ADSL is back on; but no incoming ring on land line. Also logged a fault at 4pm with Telkom and ISP. Will see what pans out.

District watch said yesterday that Telkom is going to work on 558 and 559 numbers.
 
diepeterpan said:
My Telkom line voice and ADSL was completely dead from 15:50 to 17:30ish, now both line and ADSL is back on; but no incoming ring on land line. Also logged a fault at 4pm with Telkom and ISP. Will see what pans out.

District watch said yesterday that Telkom is going to work on 558 and 559 numbers.
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I think they are cutting over to the new MSANs in Bothasig this weekend.
 
back online

diepeterpan said:
My Telkom line voice and ADSL was completely dead from 15:50 to 17:30ish, now both line and ADSL is back on; but no incoming ring on land line. Also logged a fault at 4pm with Telkom and ISP. Will see what pans out.

District watch said yesterday that Telkom is going to work on 558 and 559 numbers.
Click to expand...

Must have been doing some work because it is back up now. Strange that Telkom didn't know they where working in this area when I phoned to report the problem. Then again it is residentual area and that side of Telkom closes early. Phoned business to try and report with no luck to did it online eventualy.
 
same here

Zappers said:
Must have been doing some work because it is back up now. Strange that Telkom didn't know they where working in this area when I phoned to report the problem. Then again it is residentual area and that side of Telkom closes early. Phoned business to try and report with no luck to did it online eventualy.
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Ditto here from Welgelgen (also on Bothasig exchange). My line was dead (as in no dial tone) from about 20:00pm until about 23:15. Wonder what the story is? They doing maintenance or upgrades? First thought from me was "oh boy...cables stolen again", but it seems that some peeps have info of maintenance being done? Would just be interested to know whats up if anyone has any knowledge.

-phil1982
 
diepeterpan said:
My Telkom line voice and ADSL was completely dead from 15:50 to 17:30ish, now both line and ADSL is back on; but no incoming ring on land line. Also logged a fault at 4pm with Telkom and ISP. Will see what pans out.

District watch said yesterday that Telkom is going to work on 558 and 559 numbers.
Click to expand...

Phoning my line is also no ringing.

Also, my dsl is authenticating and connecting on telkom guest, but my afrihost and web africa auth fine but then instantly tries to reconnect, thus im always offline - anyone else with this problem or is my router broken?
 
eltherza said:
Phoning my line is also no ringing.

Also, my dsl is authenticating and connecting on telkom guest, but my afrihost and web africa auth fine but then instantly tries to reconnect, thus im always offline - anyone else with this problem or is my router broken?
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Ditto here for the line not ringing. Can make calls, but when phoning the line there is no ringing on the phone (though from the callers perspective it sounds as if it is ringing); guessing there is not enough current being sent on the line for the phone to ring. Neighbour of mine also had downtime on her line, her line is back up and her incoming calls on the phone are working correctly, so it seems only certain people still can't receive calls. My openweb DSL account though does not want to reconnect, but my other backup DSL accounts work fine.

Perhaps they are still in the middle of maintenance and going to continue today or Monday. All peeps affected please keep us posted; I will post updates from my side here as well.

-phil1982
 
hi guys

Apparently they are upgrading however the feedback from the Telkom Noc is nothing to write home about, the moron at the helpdesk told me to buy a new modem (Billion / SMC ADSL Barricade 2 - both dont work).

Openweb and Web africa dont work, PPPOE from the modem dials out but no DHCP / DNS details are provided to my DSL router. I got Web Africa working for an instant using a bridging connection and dialling out from the PC but that lasted about 5 minutes before breaking.

I am in Edgemead so we all on the same exchange i guess.
 
Kryptonite said:
hi guys

Apparently they are upgrading however the feedback from the Telkom Noc is nothing to write home about, the moron at the helpdesk told me to buy a new modem (Billion / SMC ADSL Barricade 2 - both dont work).

Openweb and Web africa dont work, PPPOE from the modem dials out but no DHCP / DNS details are provided to my DSL router. I got Web Africa working for an instant using a bridging connection and dialling out from the PC but that lasted about 5 minutes before breaking.

I am in Edgemead so we all on the same exchange i guess.
Click to expand...

Just to confirm: my Web-Africa and OpenWeb accounts do not authenticate either; only my Cybersmart account authenticates (don't have an Afrihost account). I am guessing that the Cybersmart account is a SAIX account whilst the WA and OpenWeb are IS accounts; that might be why no authentication occurs on the WA & OpenWeb accounts. Perhaps the ATM is not yet working correctly for IS backend accounts. Hopefully the maintenance will continue and this all gets sorted out in the next day or so. Will keep you posted.

-phil1982
 
Ok, my ADSL down again. This is very frustrating. Phone ext. is 559. Went down about 50min ago.
 
taking a drive there now, will let you know what the deal is. want to confirm if the techs have left site or still working on the issue. if they have i'll take a drive down to the yard and find out what is happening.
 
Kryptonite said:
taking a drive there now, will let you know what the deal is. want to confirm if the techs have left site or still working on the issue. if they have i'll take a drive down to the yard and find out what is happening.
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Thanks, much appreciated. Eager to know what the hack is going on.
 
they have installed and swapped out everything however no one has a cooking clue on how to fix the faults. they are "working on it and some other team will sort it out". i think that means they have escalated to their tier 2.

If anyone else feels like going there they are at the corner of the bothasig baseball fields, the whole lot.
 
Kryptonite said:
they have installed and swapped out everything however no one has a cooking clue on how to fix the faults. they are "working on it and some other team will sort it out". i think that means they have escalated to their tier 2.

If anyone else feels like going there they are at the corner of the bothasig baseball fields, the whole lot.
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Thanks for the feedback. At least we know that something is happening. Hopefully the tier 2 technicians will be able to sort out the issues of no incoming ringing and pppoe authentication issues.
 
still nothing going on here my side. still broken, both Openweb and Web Africa.
 
Kryptonite said:
still nothing going on here my side. still broken, both Openweb and Web Africa.
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Mine is also still down, just drove past the exchange, gate open, 2 vans and 1 civi vehicle there. Hope they get it fixed. Anybody on ext 559 still down?
 
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