I cross questioned one of our customers who operates a POSTNET franchise. They have ADSL and ISDN, which they kept because they were not sure that the ADSL would work reliably. Mainly because Telkom would not gaurantee the service. Also the sales pitch from Telkom was that it was a "POOR MAN'S SERVICE" and that although they could have it, it was not really suitable for business use.
I then asked how it was when they reached there CAP. they looked at me blankly and asked, "what is that". I briefly explained, but as far as they were concerned, they had never hit it and as they explained, there customers had to pay for the time spent on the PC, so they never spent more than ten minutes on at a time.
Now for Telkom this must be an ideal customer. Hardly uses the service, closes at five everyday, don't have to gaurantee any degree of reliability, insult them by calling them CHEAPSKATES for installing ADSL and lastly they charge him more than the home user. Isn't it amazing what Telkom can get away with.
BUT THAT'S A SATISFIED CUSTOMER, according to TELKOM.