Telkom response

[robass]

I have just recently moved and would like to get an adsl line istalled . I have been onto the Telkom website and "ordered" a line install . Does anybody know how long it takes for somebody to contact you to get the ball rolling ? Or should I rather go into a Telkom store ?

 

[MickeyD]

Have you received a ref number yet?

 

[robass]

Nope . thanks for responding

 

[Icemanbrfc]

dont think the Telkom website is working, especially for online applications. If you havent received a ref number upon completion of the online application, then i would rather go into a store.

i remember when i applied, i probably did the application 4 or 5 times and never received a ref number, only to find out the site wasnt working.

I would suggest sending a PM to Telkomza on here, and ask him to assist

 

[Nokkie]

If you want to speed it up you should phone them go into their store and send an email...

 

[robass]

Thanks everybody . I will pop into one of their stores .

 

[MickeyD]

Thanks everybody . I will pop into one of their stores .

I assume you did not get did a ref number via the web? Bloody poor...

When do you require service? ASAP?

 

[ScottulusMaximus]

I assume you did not get did a ref number via the web? Bloody poor...

When do you require service? ASAP?

I applied for a line transfer on the web, heard nothing, had to ask for it in online chat and there was no indication of the web order.

 

[MickeyD]

I applied for a line transfer on the web, heard nothing, had to ask for it in online chat and there was no indication of the web order.

You live in the wrong place!

 

[ScottulusMaximus]

You live in the wrong place!

Oh I got it sorted, merely stating that Telkoms online order process is this:

the order is signed in triplicate, sent in, sent back, queried, lost, found, subjected to public enquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters.

 

[MickeyD]

Oh I got it sorted, merely stating that Telkoms online order process is this:

You'd think they would want less red tape...

 

[robass]

Still nothing Mickey , and yes I would like it asap . Will pop into a Telkom store today

 

[Icemanbrfc]

I applied for a line transfer on the web, heard nothing, had to ask for it in online chat and there was no indication of the web order.

thats still nothing, i got left a voice message after my line was installed, that i cant get an adsl line because of credit history bla bla bla... i tell you, the things Telkom do these days

 

[robass]

Interesting , I applied this morning and await the reference number . They said it should go smoothly and that if you have a bad credit rating that you will be required to pay a R700 deposit , which is refundable if you cancel with them .

 

[Icemanbrfc]

Interesting , I applied this morning and await the reference number . They said it should go smoothly and that if you have a bad credit rating that you will be required to pay a R700 deposit , which is refundable if you cancel with them .

you will get the R700 refunded after 12 months with them. Well at least that was what i was told

 

[MickeyD]

Interesting , I applied this morning and await the reference number . They said it should go smoothly and that if you have a bad credit rating that you will be required to pay a R700 deposit , which is refundable if you cancel with them .

In store? Strange, they should have given you a ref immediately.

 

[robass]

Yep instore