Telkom sees customer is king

VQuest said:
Welcome back! Hows the UK??

Yes, we've made a little progress - as in we've gone up the ladder a bit. BUT, we actually haven't achieved anything concrete. And it frustrates the heck out of me. Actually, our ADSL service is worse than it was before we started complaining.
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I read about it ... as far as I can see Telkom has :

- Capped the local bandwidth - I used to play online game at SGS , lots of lekker times playing CS 1.5 and 1.6, NWN, DoD and NS. The local bandwidth was the only reason I used to carry on with my ADSL account...I would of gone back to dial up.

- Introduced more options for customers - Shaped / Unshaped ? Pay / gig ? 256 dl and up ? But it seems to me each option is either useless to any actual user of internet or too expensive for them. In my opinion a user that uses 1 - 3 gig / month only should use dial up or ISDN, as ADSL is not really economically viable for normal browse and e-mail...bandwidth is meant for heavy duty and constant flow of data.

I was suprised to note a nasty trend in UK broadband policies.... Caps , reasonable usage policies , anti abuse policies .... basically cap users to limit amount of traffic which in turn allows more users without upgrading infrastructure.

I currently pay UK AOL £34 / mnth (free modem) for a geniune uncapped 2mb / sec connection...downloads and games are lightning fast and this connection is shared between 3 PCs in the house.

The capped options often offer 30gigs for £14 / mnth (dont quote the prices..they are close to but not 100% accurate)

None the less the fact that MyADSL is acknowledged as a consumer group and actually consulted by media is a massive growth .... when I first posted my first vent on the old myadsl forums , all we could do is vent...barely a scream in the void of space.

Great job you guys, and especially Rudolph... Hey RPM come a long way since the start up days ... Well done!
 
@rpm...Did you send any sort of response to Mail & Guardian at all, letting them know that there is no meeting scheduled?
 
Aaaaaaargghhhhh :(
FFS... Telkom is now making use of MyADSL to promote and justify themselves and this is really going to far!!
 
I know Telkom must be turning over AT LEAST R50 million A MONTH from its ADSL, I wonder when they will think they have made their return on the investment and can lower prices.

Papi can suck my ^$*% for better "customer service", since he has no balls, he must in reality just be a manish looking women.
 
So they're already "using" MyADSL for deliberately false PR, just as some here predicted (e.g. http://mybroadband.co.za/vb/showthread.php?p=358355#post358355). Lies, lies and then more lies ... come on, he is pretending that he as CEO knows NOTHING about the November 1 changes? How stupid does he think we are?

VQuest said:
Yes, we've made a little progress - as in we've gone up the ladder a bit.
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AKA "being sent on a wild goose chase". Don't expect to make any progress via that route.
 
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What about the false perception that is being created by them of "...engaging with customers..."

I'm sure they won't be releasing press statements of "MyADSL meeting did not take place"

And every time we refute their lies it's on a much smaller scale and to a much smaller audience than what their PR brutes can muster :(
 
but I must believe there is a solid reason why our people have done it," he said
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Because they can, and because they want to rip us for every last cent - duh!
And this person (Papi) gets paid millions per year? :rolleyes: What insight.

Telkom CEO Papi Molotsane used the words "delight", "customer" and "service" in one sentence to describe the much-criticised fixed-line
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Yep, probably something along the lines of
"We will continue to fight to our last breath in an attempt to NOT delight our customer, and to continue to provide the same incompetent service we always have. Fug 'em"
 
CEO-Clown entering office.
He must be a clown because he makes everybody laugh with his idiotic remarks.He is just the papi, sorry puppet on the string.
 
Cant we make a list of demands from telkom, so that we know what we are aiming for, and telkom can read it, without reading between the lines, and cant twist our words around?
 
basically cap users to limit amount of traffic which in turn allows more users without upgrading infrastructure.
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Yep, thats the real reason why they cap, maximising profits!
 
Place your bets now ....

1) Meeting didnt take place
2) Telkom is going to become more customer-centric
3) Telkom is going to create a forum and investigate the possibility of a comitee to check the viabilility of a price reduction
4) Papi is 'excited' and wants to show every telkom subscriber that they are the best
5) Hell will freeze over

:-) Richard
 
supersunbird said:
I know Telkom must be turning over AT LEAST R50 million A MONTH from its ADSL, I wonder when they will think they have made their return on the investment and can lower prices.

Papi can suck my ^$*% for better "customer service", since he has no balls, he must in reality just be a manish looking women.
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NOPE! They use our money to expand in India, Nigeria and the rest of Africa. Just look where the broadband corruption are and you will find TELKOM
 
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