Telkom sheds more fixed line users

Telkom, telkom...Teldom...

LLU - This could be the last resort - IF the LLU fails we might aswell forget about fixed Broadband in SA...at least at a consumer level...

We need a foreign componay with knowledge to come and fix our mess.. They need dig up the bad and replace it with the new,.,I for one wont mind investing in something that will make it posible for my kids to be better connected than I am now...''

Peace/Vrede
 
My ADSL exchange is over subscribed, as such I've been forced to cancel. So long and thanks for all the fish.
 
I got so frustrated with Telkom that I cancel everything a year ago, glad to see that I am not the only one.

I wonder how much more they will have to lose before that start doing something about it. Their answer is probably but we do! You are going to get VDSL @ 40Mbps by 2015 ( that is for 0.0001% of the subscribers)
 
if they replaced ''lost'' cables then they'd lose less customers.

they also need to lay cables to new building developements.
 
It just goes to show that if your customer service levels are as bad as Telkom's, you will fail.
 
So, how's that 'New Generation Network' looking now Telkom?
 
manesan said:
They need to include free local calls and some free national minutes with the line rental, but they are too greedy and stupid to realise this. For the R139-00 line rental you can get some excellent deals from the mobile operators which includes free minutes and a phone you get to keep at the end of the contract.

Also, if they think that the mobile operators are eating into their landline numbers and their solution is 8ta they are in for a big surprise. Cell C which this month has been around for 10 years still hasnt made a profit and i dont see it being any different for 8ta in the next 10 years. Looking at their results this year, they need to do some serious soul searching or I think they might not be around in a few years time.
Click to expand...

Using firefox currency converter 1.1.1 a possible fix for Telkom and it's free and available info on how it's done.We need to see these kind of deals from this monopolistic giant

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They shouldn't be suprised they are losing customers. It is really simple why they lose:

1. HORRIBLE Customer service
2. DSL Line costs too much and are slow.
3. We are being forced to buy a voice line if we want ADSL

If they could attend to these 3 issues at least then maybe some customers will not be lost
 
No surprise here...

1.)Offer a proper customer service. currently it is heart wrenching trying to resolve anything with telkom.
2.) upgrade and most importantly MAINTAIN the infrastructure that their product runs on. It is absolutely astounding that they do not replace copper cables too certain areas or buildings and then they are still astounded when they show they have lost customers. :wtf:
3.) They also need to offer competitive products at affordable prices.
 
I hope someone takes those subscriber numbers along when arguing that phone lines should not be mandatory for customers wanting an ADSL line, clearly phone lines are becoming less and less useful and desirable to the consumer year after year.
 
How does telkom count these subscribers?
How do they account for the number of users behind a PBX in a company vs the number of lines connected to PBX?
 
maneshk said:
How does telkom count these subscribers?
How do they account for the number of users behind a PBX in a company vs the number of lines connected to PBX?
Click to expand...
Number of trunk lines, not the number of extensions. And if it is IP based with PRI's then it does not count here but as a data line.
 
Browser said:
I hope someone takes those subscriber numbers along when arguing that phone lines should not be mandatory for customers wanting an ADSL line, clearly phone lines are becoming less and less useful and desirable to the consumer year after year.
Click to expand...

It's not physically possible to have ADSL without a phone line. ADSL only works over copper.
 
Back on topic...

@RPM: did Telkom provide you with their forecast line numbers? What is their planned fixed line target vs the actual number (from last year +3)?

They must have adjusted this downwards when they created 8ta as one of their strategies is to pick up all the discontinued fixed line subscribers in high theft areas, etc with 8ta service offerings (home VSAT is another - coming March '12).

They must also have predicted a further swing from fixed line to prepaid mobile when they launched 8ta, especially in the lower income brackets.
 
The 8•ta move is commendable...prediction of lost of fixed line customers, I'm not surprised though as we are getting more technologically advanced and most people prefer mobile/mobile internet....hence the recent boom (tablets)!
 
This is a sad day for Telkom but a great opportunity for the voip market to pick up on these customers who want better service, more innovation and better pricing.

Unfortunately callers still have to make calls to Telkom customers or get calls from Telkom customers, so we are only halfway there, but it won't be long before many of the fixed calls are completely 'off-Telkom' and that is when the opportunities will really develop for new service and pricing models.

In addition to that, customers need to be a bit more bold in exploring their options and realise that many of the 15000 lines per month being lost to Telkom represent customers trying these new options, and that is a significant number.
 
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