Telkom struggles to cope with demand

[Sneeky]

Would love to see that list.

Right now we are in the middle of a desert and Telkom controls the only water source. Your choices are die of dehydration or pay the inflated price and survive.

While Telkom cannot cope with the capacity, the rest of the country will reluctantly just have to slow down and move at a pace that Telkom deems is acceptable.

Who's in charge of this show anyhow?

 

[Debbie]

Why this is a good thing

BTTB - spot on with the theory that MyADSL is helping Telkom by making people aware of broadband.

I'd be inclined to believe Telkom deliberately created this situation.

I believe quite the opposite. Papi Molotsane has only been around for a year. He is the one driving the whole broadband penetration thing in Telkom. I think Sizwe Nxasana didn't prepare Telkom adequately enough for Papi to take over with his broadband push. ( Incidently, Papi told me at the 2005 Telkom AGM that he wants broadband penetration to be his legacy at Telkom, and he said that before he knew my relationship to MyADSL.)

For now, lets look at the GOOD SIDE of this. The GOOD SIDE:
1. Telkom are making an ass of themselves.
2. People are going to pay more attention to broadband, given all the paper headlines about how Telkom can't do their job.
3. Telkom is loosing customers who are going to rivals, which is good for us because it reduces Telkom's market dominance in internet provision.
4. Fewer people are signing long-term contracts with Telkom than what would be the case if Telkom could keep up with demand.
5. Telkom's bottleneck means that the SNO has a bit of a breathing period to get their act together and sort out their services and hopefully catch up in time to cut in and steal awaiting Telkom customers. It cannot be said often enough - the success of the SNO is CRITICAL.

I feel badly for people waiting for their ADSL lines, so please don't get me wrong here. But in the context of changing legislation and deepening liberalisation of the industry, and the push for lower prices, THIS IS A GOOD THING.

 

[noxibox]

I think Sizwe Nxasana didn't prepare Telkom adequately

Exactly. He deliberately underprovisioned because he wanted to keep it a premium, niche product. If you roll it out with the foresight seen in some areas of Europe and all over Asia it becomes a cheap commodity because your goal becomes to sign on as many people as fast as possible, to make your money on volume. And this has allowed Telkom to cast off critical staff to artificially inflate their profits. Even without the current advertising it was taking Telkom two to three months to provide ADSL.

I'm glad Telkom is in this position and I hope it just gets worse and worse. Already many of my work colleagues who hadn't yet subscribed to ADSL are rather giving up on Telkom and giving mobile a try.

And I have no sympathy for Papi. He's incompetent or stupid if he didn't see the backlog coming. It is his job to know the capacity of the company's network and their capacity to install services. And the company has had long enough to recover from his mistake. They haven't because he was too busy sucking off the shareholders.

 

[Berzenl]

Telkom is struggling - Fired them

Telkom is struggling – I have just dropped Telkom as my broadband supplier and voice supplier as they are unable to move an ADSL and voice line in 5 months less than 1 km – no other reason than they can’t give me an insulation date.

 

[Telkomisaloser]

heh it's called UPGRADING the lines

 

[kilos]

Telkom has also contracted three independent service providers to help it deal with its ADSL installation backlog.
Samuels declines to name the service providers, citing "sensitivity" as the initiative is still in a pilot phase.

Inyani Civils one of the contractors operating out of PE for the Garden Route area, they also do all the Telkom Outdoor Plant maintenance too.
http://www.mype.co.za/search/C_,045...nders/Civil_Engineering_Contractors/6471.html

 

[RichardP]

<parody>
TELKOM NEWS HEADLINES TKG

Telkom has introduced a 20% costing increase for ADSL line rentals to cover the cost of hiring new installation technicians. Telkom adds "The demand for ADSL lines are unprecidented and we (telkom) cant be expected to actually PAY people to install, hence this new initiative to pass on the costs to the subscribers"

The Telkom shareholders were unavaliable for comment as they were having a board meeting on a cruise liner in Barbados.

</parody>

 

[DragonLogos]

Perhaps the next headline should be....


Telkom struggles with reality, Papi hears voices,

Were have all the pillars are gone
long time passing
Were have all the pillars gone, long time ago

 

[Sneeky]

Perhaps the next headline should be....


Telkom struggles with reality, Papi hears voices,

Were have all the pillars are gone
long time passing
Were have all the pillars gone, long time ago

 

[sabagamma]

I think Sizwe Nxasana didn't prepare Telkom adequately enough

Not only did Sizwe not prepare Telkom adequately, he screwed the company up. If this was a free market then Telkom would be out for the count, competitors would be circling around its withering body.

How can you retrench 35 000 people and then not have enough technicians to install adsl lines? This was a monumental blunder by Sizwe. The service levels of Telkom across the board are comparitive to the Soviet Union co-ops in its final days.

In a capitalist society (i.e SA) where success should be rewarded and failure punished, Sizwe should not be able to find a job as a clerk. Not in this country, as long as you have the right connections then you can go anywhere. That's why Sizwe is earning a cushy salary at First Rand.

The banking sector is unforgiving, if Sizwe tries this crap at First Rand he should keep in mind that there are 3 other banks waiting to pounce for their unhappy customers.

Someone said "the problem is we applaud mediocraty" when describing SA's sporting failures. That can be extended to a whole lot of other arenas.