Telkom Support

[R4tt3xx]

It's amazing what we South Africans have to put up with :-

Length of time to hold for Telkom ADSL technical support :- THIRTY MINUTES
Call you back support service :- FAULTY

Online Fauty Reporting :- FAULTY - https://secure1.telkom.co.za/app/onlinefaultreporting/

It does not matter whatever form you request, NONE Of THEM WORK !!!!

Right, I feel better, rant over.....

Prepare email complaint to ICASA and TELKOM...

 

[DagegeN]

in any email to ICASA with the word "Telkom" in it will be seen as spam hehe

 

[R4tt3xx]

Its total rubbish, ADSL at this time seems to be screwed all over....

 

[TonyA]

Any thread with Telkom and Support is an oxymoron

 

[feo]

Any thread with Telkom and Support is an oxymoron

I was thinking EXACTLY the same thing just before I opened this thread..

 

[bullfrog]

I was thinking EXACTLY the same thing just before I opened this thread..

I have a feeling that many were

 

[Cara]

Everytime I phone support I tell myself that I'm going to be calm and just explain the situation nicely, but everytime I leave feeling very 'unsupported'. It's never been a pleasant experience for me, not ever. If I were to describe what I feel about helpdesk it would be the complete opposite of 'delight' .

Even just talking about it gets me all het up

 

[feo]

If you want support with Telkom then first wear a Wonderbra before dialing customer care..