Telkom Tech broke my line....

cavedog

cavedog

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My neigbour reported her line for having bad adsl connectivity....

The tech came and in front of my drive way opened the pole and started cutting wires and stuff and boom my telephone line is dead and adsl down.

I went outside and told her listen my line is now down after you opened and worked here.

She told me in a very rude way. I'm not working on your line so I won't know. Then she just drove off..... Wow here I am my line is still down and when I reported the fault they simply said I must wait 3 working days for the fault to be resolved..... :mad:

OMG can the technicians get and more useless than that? Jesus Christ I'm still in total shock. She wasn't even interested to come into my house and see for herself she just said she's not working on my line....

I just wish she gets fired cause she obviouslly doesn't care about doing her job or going the extra mile... :mad:
 
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seems to be a practice of swapping the line to a working port and taking the working line and putting it into the faulty port, then customer is happy and can wait for a few days (usually) for next complaint

also needs to be said that telkom techies struggle almost as hard as consumers when trying to get support for what they are trying to fix...
 
I have never seen a female Telkom techie. You should have taken a pic.
 
I had one female techie to fix my line and she asked me for the phone. When I pointed to the Telkom wireless phone she could not identify it as a Telkom telephone as she had never seen one. Hehe :erm::o
 
Had it here as well. They lay new line to my house and by the time they were done, I had my neighbours number. :wtf:
After another ±30min they find mine & re-connect, but left the neigbour disconnected .... the told him to log a new complaint ??? SERIOUSLY :wtf:
 
cavedog said:
God help the techie coming to my house on Tuesday....
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Pretty pointless raging at the techie who would only get told on Tuesday that he has to go to your house to repair a fault.... Keep it civil and you will probably get far better results! Rage at the call centre...
 
MickeyD said:
Pretty pointless raging at the techie who would only get told on Tuesday that he has to go to your house to repair a fault.... Keep it civil and you will probably get far better results! Rage at the call centre...
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I'm hoping its the same girl.... I won't kill someone thats got no idea whats happening.. Telkom on facebook asked for my neigbours number so they can see what tech came out and broke my line and gave me the attitude....
 
1291131680_two-thumbs-up.jpg
 
My line got fixed today..... I was right. My line was disconnected completely....... It was a 5min fix I had to wait whole weekend without a telephone line and internet
 
cavedog said:
My line got fixed today..... I was right. My line was disconnected completely....... It was a 5min fix I had to wait whole weekend without a telephone line and internet
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Ask for a refund....that's about all you are going to get...
 
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