TheRoDent
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Techies always rule.
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Telkom Techies on the Ball
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TelkomUseless
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haha
I ordered my ADSL middel January 2006.
Guess what.. its 13 March 2006 and still snokol. Nada, nothing , no adsl squat.
&%^$%^ useless people working there IMHO. I have phoned so many times, I probably spend 5 hours in total listening to their stupid music.
Each time, the call center incompetent employee tells me someone will phone me in 24 hours.. HAHAHA.. 1 week later , Nothing. Phone them again... yes sir... 13 March they will phone me... guess what..
ughh...
Can someone please give me a phone number/ email to some manager that might give a flying nut about Telkom's customers?
I ordered my ADSL middel January 2006.
Guess what.. its 13 March 2006 and still snokol. Nada, nothing , no adsl squat.
&%^$%^ useless people working there IMHO. I have phoned so many times, I probably spend 5 hours in total listening to their stupid music.
Each time, the call center incompetent employee tells me someone will phone me in 24 hours.. HAHAHA.. 1 week later , Nothing. Phone them again... yes sir... 13 March they will phone me... guess what..
ughh...
Can someone please give me a phone number/ email to some manager that might give a flying nut about Telkom's customers?
The Telkom Techies were working on the poles on my properties today, which feeds a whole block of houses at the back.
Now I haven't had a telephone since 14h30.
Reported it to 10217 and got a reference number.
I even sent a staff member over to the local exchange to tell the techies they have made a booboo.
The Techie claimed he was going to look into it.
I am not holding thumbs. It is almost "chiela" now.
No phone until tomorrow then?
On the bright side it is going to be a cheaper bill this month.
Now I haven't had a telephone since 14h30.
Reported it to 10217 and got a reference number.
I even sent a staff member over to the local exchange to tell the techies they have made a booboo.
The Techie claimed he was going to look into it.
I am not holding thumbs. It is almost "chiela" now.
No phone until tomorrow then?
On the bright side it is going to be a cheaper bill this month.
Last edited:
nGAGEd55
Expert Member
mmm... seems like telkom's also now capping leave for their workersdominic said:
TelkomUseless said:
Don't bother with the call center folks, they'll really work you up. I had more success when I went to my local branch and got them to contact the techies doing my installation (actually transfer in my case).
noisy lines
what they are talking about is good lold interferance, what they do is ajust the signal on the local loop side to counter act the signal drop out, if you have a netgear DG834G or similar the admin page will show you what you need to knwo the higher the figure for the signal the better, the lower the status in the noise ratio is the worse off you are as it means the signal is getting too much resistance and is not getting to your box.... hope this helps btw most users in other countries do self installs as its so damn easy........ whether is PPoE or PPoA the proceedure is very easy, plug in it log in put in passwords (after the line has been activated) and voila! There is no reason they need to be at your home to activate the connection unless there is a problem! What they need to do is enable the exchange side only. AFIK all the Exchanges are computer controlled fibre channel centers so its only a simple matter for them.
dualmeister said:I totally agree. As much as I bash "Telkom" the institution the guys on the ground rock in my experience !
For example the guy that installed my ADSL went the extra mile for sure. Even though my area is not officially "ADSL compatible" we managed to get then to make a plan for us. It took the techie 3 hours just to install our line as he had to route the connection through a number of boxes or something.
Once there he tested the line and told me the electric fence surrounding the security complex I stay in causes major hassles with the Telkom lines. He made a plan to tune the line somehow so that the fense does not interfere with the signal. Well all I can say is my 384K line runs like a 512K line from day one. Being 1 of about 10 people on the exchange also helps
I hope the same dude comes to transfer my line
It must be terrible working for Telkom, becuase no matter how good you are people will aways associate you as being a "Telkom emplyee".
what they are talking about is good lold interferance, what they do is ajust the signal on the local loop side to counter act the signal drop out, if you have a netgear DG834G or similar the admin page will show you what you need to knwo the higher the figure for the signal the better, the lower the status in the noise ratio is the worse off you are as it means the signal is getting too much resistance and is not getting to your box.... hope this helps btw most users in other countries do self installs as its so damn easy........ whether is PPoE or PPoA the proceedure is very easy, plug in it log in put in passwords (after the line has been activated) and voila! There is no reason they need to be at your home to activate the connection unless there is a problem! What they need to do is enable the exchange side only. AFIK all the Exchanges are computer controlled fibre channel centers so its only a simple matter for them.
Update
Telkom Techie arrived this morning and did the normal thing of checking the Telephone point in the building. He set-up a thing on the telephone point that makes a noise and ventured off to go see what was cooking on the pole outside.
Turns out that yesterday afternoon, when other techies were busy installing a line for another customer they kindly used my line to do so and left me without service. The techie had to reroute a new wire from another pole so that we could have service again.
The techie was well mannered and a pleasure to deal with.
He joked that we may never know who and for what reason our line was used for someone else and I like him will just have to brush it off.
BTTB said:The Telkom Techies were working on the poles on my properties today, which feeds a whole block of houses at the back.
Now I haven't had a telephone since 14h30.
Reported it to 10217 and got a reference number.
I even sent a staff member over to the local exchange to tell the techies they have made a booboo.
The Techie claimed he was going to look into it.
I am not holding thumbs. It is almost "chiela" now.
No phone until tomorrow then?
On the bright side it is going to be a cheaper bill this month.
Telkom Techie arrived this morning and did the normal thing of checking the Telephone point in the building. He set-up a thing on the telephone point that makes a noise and ventured off to go see what was cooking on the pole outside.
Turns out that yesterday afternoon, when other techies were busy installing a line for another customer they kindly used my line to do so and left me without service. The techie had to reroute a new wire from another pole so that we could have service again.
The techie was well mannered and a pleasure to deal with.
He joked that we may never know who and for what reason our line was used for someone else and I like him will just have to brush it off.
I have taken note of the time and date and I will analyse my itemised billing next month with a fine tooth comb.ic said:I hope the use of your line by another customer, does not also mean that you get charged for their usage over the 24 hour period [shouldn't but it is Telkodemonopolies after all
I would insist on an analogue rental refund for 1 day of not being able to use your line, and same goes for the ADSL connectivity rental - refund...