Telkom to beef up ADSL ISP support

While this is good news for ADSL ISPs, I'm surprised that there doesn't seem to be a remote function listed for placing ADSL orders without having to fax or phone the beast.
 
How can these morons "develop" something that has been in existance since the early beginings of ADSL?
Geez, next they will tell us that ADSL can go up to 8Mb/s?!
Morons, thieves and liers.
 
In addition, Samuels said that Telkom’s ADSL growth has been impressive as ADSL subscribers grew by 76.2% to 335,112 from September 2006 to September 2007 and had increased by 31.1% since March 31, 2007 to September 30, 2007.
Click to expand...
Really impressive - ADSL subscribers = 0.7% of the population:rolleyes:
 
In addition, Samuels said that Telkom’s ADSL growth has been impressive as ADSL subscribers grew by 76.2% to 335,112 from September 2006 to September 2007 and had increased by 31.1% since March 31, 2007 to September 30, 2007.
Click to expand...
384 is only ADSL in SA.
 
Tomasz-London said:
How can these morons "develop" something that has been in existance since the early beginings of ADSL?
Geez, next they will tell us that ADSL can go up to 8Mb/s?!
Morons, thieves and liers.
Click to expand...

These morons do so little, so seldom, that when they actually seem to wake up for a moment and stir it's considered a "development"......:rolleyes:
 
Sounds like a real money spinner, erm i mean solution!
 
He added that phase 1 of the Broadband Service Assurance Solution will offer ISPs the capability to perform certain remote functions to:

  • check DSLAM port availability
  • check special restrictive resources
  • verify ADSL port status
  • check broadband status of distribution point
  • perform synch tests
  • compile synch statistics
  • perform port resetting and recreation
  • perform real time testing of DSLAM ADSL port synchronisation with customer ADSL modem.
Click to expand...
So is this service available to ADSL clients that contact the ADSL Helpdesk directly? The last point (if working correctly) should assist clients paying for 4mbps obtain the best possible, stable synchronisation on their line in a matter of minutes AND do repeat checks every month in case Telkom actually upgrades the link between the exchange - sdc - last mile. Past experience required waiting 40+ minutes on hold, logging a 'fault' and waiting for technicians to make changes the following day for you to test at night when you get home from work (and repeat as many times as is required).

Then again, the article doesn't say 'how long' resolution will take - merely that ISP's will be able to do first-level support themselves and not wait for Telkom unless 'second-level' support is actually required from Telkom themselves.

Out of curiosity, would this be covered by any existing SLA that may be in place or improve on them going forward? I guess we'll have to wait another 12 months to find out :D

EDIT: Anyone know what is meant by 'restrictive resources'? Is this what is put in place on the adsl line to allow fast synchronisation, but lower throughput across the board except on Telkom's website?
 
@LifelongGamer, I could be wrong, but my understanding is that Telkodemonopolies' BSAS system is intended for use by ADSL ISPs that resell the actual ADSL line itself, i.e. the support staff working for those ISPs will have access to BSAS, and not the end users of ADSL lines.
 
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