L1tespeed
New Member
Hi I Logged a Call for unstable connection, and it was a quick response to check and then told me the underground line is faulty, How long will it take to repair that as im about 3km from exhange.
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Telkom Underground Cable Fault
- Thread starter L1tespeed
- Start date
MickeyD
RIP
What backup broadband connection do you have?
'cos you're going to need it...
'cos you're going to need it...
ichigo
Executive Member
Been breaking for a few days now guess it has finally given in now.
Rocket-Boy
Honorary Master
I have a line that has been down for over a month and that is in a predominantly business area in Pretoria, so yeah look at backup connections!
L1tespeed
New Member
Yikes, I moved to Telkom since im in a Mobile Dead spot so dont have other options, Vodacom even cancelled contract with no charges due to the lack of signal
AthenianOwl
Executive Member
- Joined
- Feb 9, 2009
- Messages
- 8,897
- Reaction score
- 4
It should take about a week or 2 to complete the repair. Mine took about 5 days. PM your fault reference no to TelkomZA (Charl) and ask him to contact the tech manager in your area and see if your fault can get escalated to the cabling department asap.
MickeyD
RIP
L1tespeed
New Member
Thanks all my Case is now with Cabling department, so waiting to hear from them now. Even got told i will not be charged for adsl for the period that it's down. Must say service from Telkom via Twitter is very good
ichigo
Executive Member
Thats good never get helped with their twitter account only facebook and had a Telkom guy already come and check and did a port reset and now it is fine here and hope it stays that way
.
MickeyD
RIP
Twitter, Facebook, TelkomZA (on MyBB and HelloPeter) are all the same group of people (e.g. Charl).