Telkom Unrestricted APN not working

[warwickw]

In trying to problem solve a VPN issue, I see the unrestricted APN on Telkom Mobile is not getting a public IP address but rather the US DOD 7.1.X.X address and then being natted to a Telkom IP when it leaves their network.

This is not supposed to be happening, unrestricted should be getting a public IP address that you can use for inbound connections.

I've checked now on multiple sim's and on multiple routers, even my contract voice sim on my Samsung phone is getting a 7.x.x.x IP address. Even Afrihost/Axxess fixed LTE sims are getting that address.

Does anyone know who we can escalate this to as the normal call centre don't understand?

 

[grant_cpt]

This is what I get when I switched over from WiFi to LTE with APN: unrestricted

41.146.146.173

 

[warwickw]

I get that address from what is my ip address or speedtest however the device receives a 7.x.x.x address which indicates its NAT thats changing it down the line.

Check the IP address received on my Samsung

 

[StephanS99]

Have you found a fix yet? Port forwarding seems to have stopped working on the "Unrestricted" APN Call centre is very unhelpful

 

[MrJacques]

had to switch from unrestricted to internet today because of no connectivity. But now I can't connect to my work vpn. I'm wondering if Telkom is having issues?

 

[NSB]

Same issue on my side, I also had to switch over to their "default" APN one. Hopefully, it will be fixed soon

 

[Jason-ZA]

It seems like the Telkom DNS servers are unreachable on the unrestricted APN, but since there are no reps here, there is no way to reach out to anyone that would be able to fix it.

 

[Rickster]

Try explaining any of this to a call center agent.

Gonna get a lot of "Eh what's",