Telkom will work hard to remove association with poor service

Arthur said:
It ain't fixed yet. But at least there are senior people there who know that there's a problem and who are presumably working hard to fix it. That's a good thing, and worth supporting.
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Ok, Napoleon Hill. Personally, I'll believes it when I sees it.
 
In all honesty Telkom should just stick to what they do best, provide core services. Become a wholesale provider and lease out the infrastructure. Let other companies provide the service.
 
SauRoNZA said:
My experience with Telkom the past year or a little more has been nothing but exemplary since switching away from Crystal Web to their HomeUnlimited package.

Then last week my internet died...and ever since I've been waiting with "In Progress- A technician has been assigned".

At some point one did pop out last week only to state that he can't actually do anything and it will now go to a different team.

Calling this morning they claim people have been on site all day...yet I know exactly where the two manholes are related to my line and absolutely nobody has been about.

I understand that **** happens but COMMUNICATION is the bloody key Telkom. If you actually converse with me and keep me informed then I will stand down and relax....but waiting for 7+ days and hearing nothing doesn't help.
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Welcome Brother to Hellkom, your eyes have opened.
 
Shout out to Telkom

3 years down the line and you still can't install fibre in our estate or provide us with intercoms.

The biggest problem with all these companies are management. Sars, Eskom, Telkom, saa, all f#cke%
 
Telkom has some of the best products in LTE, ADSL and Fibre. The support installation query resolving leaves much to be desired. IF they get the smaller things right they will be a top contender!
 
Eat my shorts said:
Welcome Brother to Hellkom, your eyes have opened.
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They were never closed.

Thing is Telkom is rock solid and offers great packages when it works. This is the first time in years I've had a full blown line down situation and it appears to be for a number of people in the area so is maybe a much bigger deal than the usual case.
 
cavedog said:
Telkom has some of the best products in LTE, ADSL and Fibre. The support installation query resolving leaves much to be desired. IF they get the smaller things right they will be a top contender!
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I have to agree, it's certainly fixable and has improved massively in recent years.
 
I almost thought it was April 1st as this sounds like a April fools joke, been battling now for almost 6 months to have a billing issue sorted, 8 reference numbers and many empty promises later this issue is still unresolved.
 
improve your poor service, not the association with it. they going to launch a bullshitting campaign?
 
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