Telkom wins ASA ruling

"Telkom further points out that Telkom’s ADSL service was never intended for bandwidth hungry applications, such as gaming or online trading”

Aaaaaai, so we're going down this road again ......

Stupid stupid monopoly
 
rpm said:
http://mybroadband.co.za/nephp/?m=show&id=2014
Click to expand...

Does this refer to the same article???

Complaint:
Are the claims to the effect that the respondent offers continuous connectivity misleading in terms of the Code?
ASA Ruling:
The respondent is required to:

1. Withdraw the claims implying continuous connectivity in their current format;

2. The process of withdrawing the claims must be actioned with immediate effect;

3. The process of withdrawing the claims must be completed within the deadlines stipulated in Clause 15.3 of the Procedural Guide; and

4. The claims may not be used again in future.

Complaint:
Does the advertised service support “gaming” as advertised?

ASA Response:
The respondent is therefore required to:

1. Withdraw the advertising material in its current format;

2. The process of withdrawing the material must be actioned with immediate effect;

3. The process of withdrawing the material must be completed within the deadlines stipulated in Clause 15.3 of the Procedural Guide; and

4. The material may not be used again in future.

COMPLAINT:
Is the claim of “flat rated access” to the internet misleading to the consumer?

ASA Response:
The reference to “flat-rated” is, however, a differentiation between an ISDN line and an ADSL line. With an ISDN line, one’s internet costs increase with each call made. With an ADSL line, one pays a fixed amount, or “flat rate “, regardless of the number of times the internet is accessed within the limitations of the package. The fact that this “flat-rate” is made up of the cost of the ADSL line plus the cost of the ISP does not change the fact that it is, indeed, a “flat rate”.

In light of the above, the claims referring to “flat rated access” are not misleading and therefore do not contravene Clause 4.2.1 of Section II of the Code. Clause 4 of Section IV is not relevant to this aspect of the complaint.
 
Hi Adsl3G

This is a next ruling...different ad, different complaint.
 
rpm said:
Hi Adsl3G

This is a next ruling...different ad, different complaint.
Click to expand...


Oh, OK well at least they did'nt get away with this one (quite)
 
mccrack said:
"Telkom further points out that Telkom’s ADSL service was never intended for bandwidth hungry applications, such as gaming or online trading”
Click to expand...
But their ads say that someone is sitting in their room playing online games, and someone is sitting in another room downloading Tha Matrix.

These people on drugs or what?
 
MaD said:
But their ads say that someone is sitting in their room playing online games, and someone is sitting in another room downloading Tha Matrix.

These people on drugs or what?
Click to expand...

Exactly. If they claim their product is not intended for something, they should not advertise it as such.

Much like BMW (for eg), advertising their 320i as a speedboat - and then when people try and use it for a speedboat, and it sinks, claiming the car was never intended for that purpose. Poppyc.ock
 
This is in direct conflict with Telkom’s ICASA submission which states that a “…minority of people who abuse the service and use it for purposes that it [ADSL] was not developed for, for example gaming.”
Click to expand...

My cellphone wasn't developed for browsing the web, but it can. My kettle wasn't developed for making a cup of soup, but it can.

Idiots.
 
But its not Telkoms fault its the ISP's fault. They are the evil ones. They are the ones who are forced into doing what telkom wants. When they do things that telkom doesn't like, Telkom Changes the rules.

I'm beginning to think that moving moving overseas is going to be cheaper than waiting out for Telkom
 
MaD said:
But their ads say that someone is sitting in their room playing online games, and someone is sitting in another room downloading Tha Matrix.

These people on drugs or what?
Click to expand...

Exactly, and now they want to stream video on demand on a 4MBps line, that's
on all the time?

I think not even Telscum know what they're saying.

Telkom: "Download movies! No, downloading is "abuse"! No, we are testing
our new triple play product where you will essentially be downstreaming
video all the time."

Idiots.. they don't know their ar$e from their elbows.

Pathetic:mad:
 
Imagine

Imagine a world where Telkom does not have to have a massive overhead of a legal department to protect their rip-off situation

Imagine a world where they do not have to spend a fortune on false advertising to sell services way beyond a normal persons pocket

Imagine a world where they do not have to employ spin doctors lying about everything\ they provide!

Imagine a world where customers like dealing with them.

I think the above is as un reachable as John Lennons original song's words for our lives!
 
I wonder if the ASA actually know anything about ADSL - i mean ANYTHING

It won't be surprising if they know nothing about it as there are hardly that many people in South Africa that has ADSL!

whoever was involved in this ruling must use Dialup still!.
 
Kalvaer said:
I'm beginning to think that moving moving overseas is going to be cheaper than waiting out for Telkom
Click to expand...

I agree - paperwork in process for my H1B, planning on moving the end of the year. I've had enough of Telkom and Govt's crap.
 
I still don't know how they got away with the " Were no South African has gone before " ADSL AD.... Did anyone complain about it?
 
I dont like Telkom, just like the next man.... but I think energy should be channeled to ther avenues.... if the entire Telecoms industry left telkom alone, I guarantee you that Telkom will start throwing toys..

Telkom didnt win the ruling.... they defended their claims.
 
The Advert was technically flawed... but it was "correctly" interpreted by people on the street.

Telkom didnt win anything... the Advert stays in its entirity.. Telkom did not gain anything except a bad advert.

Unless you mean "Telkom wins the rights to mislead potential customers - ASA"
 
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