http://www.mybroadband.co.za/nephp/?m=show&id=4037
An article written by Telkom's CEO, Papi Molotsane.
An article written by Telkom's CEO, Papi Molotsane.
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Telkom working on fixing problems
- Thread starter rpm
- Start date
lenosb
Well-Known Member
Is this guy for real?
When it comes to customer centricity, everything hinges on our employees.
NO pal everything hinges on your ridiculous pricing!
When it comes to customer centricity, everything hinges on our employees.
NO pal everything hinges on your ridiculous pricing!
HosstheBoss
Senior Member
with what, a 12 pound hammer and a monkey wrench?
Here's some intelligence, your prices suck ask anybody here, now gather that!
Customer centricity this customer centricity that bla bla bla,.. Whatever
Who's your Papi ??
Yeah sure and I just saw a pink Elephant fly past my window with Santa Claus and the Seven Dwarfs on its back. If customer centricity is the core of your business how come you don't respond to Carte Blanche interview requests, how come you STILL haven't and most likely will never reply to any www.hellopeter.com complaints?
The fact remains, you've failed us. Don't sit there and spin public media reports to paint yourself in a good light, show us results, we don't care about your public image, we care about the prices you charge and the lack of scope and vision your company has.
Yeah sure and I just saw a pink Elephant fly past my window with Santa Claus and the Seven Dwarfs on its back. If customer centricity is the core of your business how come you don't respond to Carte Blanche interview requests, how come you STILL haven't and most likely will never reply to any www.hellopeter.com complaints?
The fact remains, you've failed us. Don't sit there and spin public media reports to paint yourself in a good light, show us results, we don't care about your public image, we care about the prices you charge and the lack of scope and vision your company has.
Papi, If you were really serious about customer centricity, then why do we still have a monthly CAP, and paying so much for a basic service such as internet!. Your words are elusive, a backhand attempt to butter us up a little more getting us ready to get $crewed again and again!.
Customer-Centrickery
Since Papi states we are a more educated consumer why don't they furnish us with more details like what work they are doing out of the public eye. If he keeps us more abreast about their developments how they affect us, we could then provide more targeted, constructive criticism. That is how he is going to get his customer centricity that he happened to mention a thousand times.
Off topic: I know this is asking alot but does Telkom actually have a representative in these forums?
Since Papi states we are a more educated consumer why don't they furnish us with more details like what work they are doing out of the public eye. If he keeps us more abreast about their developments how they affect us, we could then provide more targeted, constructive criticism. That is how he is going to get his customer centricity that he happened to mention a thousand times.
Off topic: I know this is asking alot but does Telkom actually have a representative in these forums?
No they don't - Telkom Employees are Banned by Papi to access these forums from work!. - No Telkom rep has been appointed here after many requests - Just goes to show!.
AntiThesis
Executive Member
How is Telkom more complex than any other company? I work in a multinational where we have people from SA, Spain, Italy, Germany, Czech, France, UK and yet we somehow manage to retain our culture and operate very well.
It's true that there have been quite a few changes but as Papi points out, they mostly take place outside of the public eye. Thing is I'd say this is a mistake. There's no way Papi doesn't know the reputation Telkom has in our country and I gotta say if my company was as hated I would make everything public and accountable. You would see the exact ways I was improving.
I like Papi, I really do as I think he has a good heart and he probably does want to improve Telkom. I just don't know if it will ever happen.
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This is where they should be pro-active if they had a presence here and on hellopeter they'd be able resolve issues quicker as well as get to know their customer better. Most companies pay huge amounts of money for this information and we hand it to them on a plate day in day out.
AntiThesis, you have a good point and t got me wondering, who represents Govt on the board of Telkom directors? Seeing as they have a major share in the company surely they must have someone there that is their voice? This "voice" would surely carry the most weight around the boardroom/corridors of Telkom HQ? Perhaps that person should be the target of a lot of criticism...?
Anytime anyone says the words 'value added' you know they have no intention of dropping prices. They'll just add a few minor services on top of what you paying and then justify it.
"What? Our prices are too high? But you get free answering service. It's a free value added service!"
Agree.
The public is gatvol after years of abuse and lies.
Papi might honestly want to turn things around, but thats not going to be enough, I doubt it.
Like Deutsche telecom, these guys are going to lose business hand over fist in the future, no matter what mantra / chant Papi chooses to use.
armitage
Expert Member
Just as a point of interest I wouldn't have worded that like that.
But rather
Not that this applies to telkom in any way but oh well.
It doesn't help that your employees are one of the most disgruntled ppl out there also good ol papi.
Well I think he is rying very hard to keep their income lvls the same or better but its about to become ALOT harder esp if they do loose the sat-3 cable and DoC wakes up. Currently it looks like they've adopted the overseas model of giving their customers more added service to retain a lvl of cost/income BUT they forgetting/not accounting for that we not stupid, prcies really are insanely high and must come down, the is alot of fat markup competition can cut and with low penetration numbers the out look is bleak if full competition is allowed.
Their outlook at the moment is the same. And will be until SNO announces it's prices. Don't forget, Telkom still gets to charge massive interconnect fees as long as ICASA doesn't do anything about it.