It's remarkable how bad and sloppy Telkom Mobile's service is. After I placed an order through their web site I had to phone them to be told that the phone is not available to order online even though they allow it to be ordered online. They then apparently just ignore the order unless the customer contacts them.
So the phone must be ordered from one of their stores they say, but their customer service can't tell me which stores have stock. The stores that have listed telephone numbers don't answer them, while the store I went to didn't have stock and told me they are unable to check if other stores have stock. Does Telkom really expect potential customers to drive to every store in the city to check if any have stock of a phone?
So the phone must be ordered from one of their stores they say, but their customer service can't tell me which stores have stock. The stores that have listed telephone numbers don't answer them, while the store I went to didn't have stock and told me they are unable to check if other stores have stock. Does Telkom really expect potential customers to drive to every store in the city to check if any have stock of a phone?
I phoned and stayed on the line for hours each time - nobody knew what WiMax was. All I wanted was for them to stop billing me for a service they have cancelled with me. I went to the Telkom shops, head office, e-mailed them with the letter attached and no-one could help me to stop the account and influx of invoices.