@telkomsa.net email down?

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Grouter

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I get a:
"554 5.7.1 You are not allowed to connect."
error when trying to send to a @telkomsa.net address. Anyone else?

Edit: Seems to be the address I'm sending from is blocked. Will try a workaround.
 
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My wife is getting the same message from about 6 members of a club she’s tried to send the diary out to. She contacted one of the persons and asked her to send a test mail. We received it and so did the sender.
Any idea what the problem is?
 
We are trying to send to people with telkom mail. In my case it's gmail I'm sending from - telkom is rejecting it for some reason.
 
Does anyone on MyBroadband know if the is a Telkom rep still active. Telkom ZA has in the past been responsive and helpful, however, I requested his assistance on 28 January and still waiting for a response. I suspect that his employers have banned him from this Forum.
 
This is a periodic problem with Telkom. I have not so far found anyone in Telkom that is able to or wants to help though. We just don't get through to technical experts anymore who are able to solve and address issues of this type.
As far as I know, there is no active Telkom rep on this forum anymore. It is a huge pity because it seems the only alternative is to resort to facebook or twitter, which I will NEVER do, or hellopeter, which I am not keen to do as well. It would be much more preferable if we could get Telkom to see the need for real technical support via an active and permanent representative on this forum. Or, better still, a way for their clients to get through to REAL technical support iso having to fight your way through a call centre with virtually no technical knowledge, who only have a list of "send the bitch the standard letter" type scripts to follow, designed to get rid of the complaint without necessarily solving anything.
 
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Geoff.D said:
This is a periodic problem with Telkom. I have not so far found anyone in Telkom that is able to or wants to help though. We just don't get through to technical experts anymore who are able to solve and address issues of this type.
As far as I know, there is no active Telkom rep on this forum anymore. It is a huge pity because it seems the only alternative is to resort to facebook or twitter, which I will NEVER do, or hellopeter, which I am not keen to do as well. It would be much more preferable if we could get Telkom to see the need for real technical support via an active and permanent representative on this forum. Or, better still, a way for their clients to get through to REAL technical support iso having to fight your way through a call centre with virtually no technical knowledge, who only have a list of "send the bitch the standard letter" type, scripts to follow, designed to get rid of the complaint without necessarily solving anything.
Click to expand...
Because trying to fix the poor service from a sluggish parastatal is a better than using an industry leading free service like Gmail. 10/10

I wouldn't even send mail to a Telkom address, I'd tell someone straight get with the times and give me a different address that actually works.
 
Wasabee! said:
Because trying to fix the poor service from a sluggish parastatal is a better than using an industry leading free service like Gmail. 10/10

I wouldn't even send mail to a Telkom address, I'd tell someone straight get with the times and give me a different address that actually works.
Click to expand...

Another badly worded and articulated useless response!
 
We have numerous clients still using @telkomsa.net email addresses (mostly elderly people who are averse to change) and have constant problems with email being rejected.

Since November 2017 there has been an ongoing problem with emails being undelivered due to "hourly limits having been reached"
To date we still have no explanation what the limit rate or time scales are.

Eventually after months of nagging and following up, Justin from Telkom confirmed the issue lies with their DHAP service but is has to date still not been fixed....

Needless to say when we get irate clients contacting us we have no other option other than to recommend them moving their email to a provider that is capable and willing to resolve issues in a reasonably time.

(I hope that was articulated and worded correctly)
 
Wasabee! said:
I wouldn't even send mail to a Telkom address, I'd tell someone straight get with the times and give me a different address that actually works.
Click to expand...

So if you found yourself running a business, and you need to send out monthly accounts to 100 - odd clients, and 30 of those clients have @telkomsa.net addresses, what do you do? Post them? Hand deliver them? Simply not bill them? Lose them as clients because you don't agree with their choice of email provider?
 
Grouter said:
So if you found yourself running a business, and you need to send out monthly accounts to 100 - odd clients, and 30 of those clients have @telkomsa.net addresses, what do you do? Post them? Hand deliver them? Simply not bill them? Lose them as clients because you don't agree with their choice of email provider?
Click to expand...

Yip - that is what we have resorted to; we still email everyone from the CRM system but then post to anyone who does not have email or has a @telkomsa.net address :-)

nb. the only email address I have had responses from is: [email protected]
 
OCP said:
We have numerous clients still using @telkomsa.net email addresses (mostly elderly people who are averse to change) and have constant problems with email being rejected.

Since November 2017 there has been an ongoing problem with emails being undelivered due to "hourly limits having been reached"
To date we still have no explanation what the limit rate or time scales are.

Eventually after months of nagging and following up, Justin from Telkom confirmed the issue lies with their DHAP service but is has to date still not been fixed....

Needless to say when we get irate clients contacting us we have no other option other than to recommend them moving their email to a provider that is capable and willing to resolve issues in a reasonably time.

(I hope that was articulated and worded correctly)
Click to expand...

Very useful thanks and confirms the info I have on hand.

The problem with this so-called "restriction" is that the amount of "spam" received by all of us means that we lose mail we really need if the hourly limit kicks in.
Do you know if Telkom still runs its Spam quarantine service? I have not been able to access it since I moved on to my new laptop and had to reconfigure e-mail access.

Yes, I agree many of us are reluctant to simply change an e-mail address on a whim or for no good solid reason.
I started off with an IS email address, and was hugely upset when IS decided it did not want to be bothered with "residential" customers. I then got my @telkomsa.net address and never had any others ( apart from a short foray into yahoo and similar addresses), before getting an additional Gmail address. (This did not go well either as I have two, one of which I am unable to use).
With an address book and contacts all over the World, changing your email address is not a simple task, as all those wet behind the ears newbies to the Internet will find out when they reach our age.
It is disgusting that we should be having issues just because telkom does not want to pull finger and fix issues.
 
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