TelkomSA VoWifi Issues

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rudderz243

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Hey everyone, I apologize if this has been asked a thousand times, but I am having issues with Telkom and my Wifi Calling service.

I had a Huawei P8 Lite on Vodacom, and my VoWiFi and VoLTE worked perfectly. I then switched to TelkomSA, and both services continued working perfectly.

Everything went downhill when I switched to my iPhone 6S. The option for Wifi Calling just doesn't appear with the Telkom SIM. For curiosity sake, I tried my old Vodacom SIM in the phone, and Wifi Calling worked perfectly.

I tried Googling around, and I got loads of mixed answers. Some told me the iPhone 6S isn't supported for Wifi Calling, which I don't understand since it works perfectly on Vodacom, and others said that Telkom doesn't support Wifi Calling on prepaid customers, which I also don't understand since it worked perfectly on my old phone.

Any help would be appreciated, and I can provide more info if needed.
 
cavedog said:
The fact that you had VoLTE and VoWIFI working is news to me.

Telkom pushed updates to their routers B525 and B618 to enable VoLTE. I have a Samsung S10,S8 and a Huawei P30 lite and NEVER saw VoWIFI or VoLTE.
Click to expand...

I guess I just happened to get lucky to have it work for a while. Thanks for the input though, just glad I'm not the only one with issues.

Here's to hoping something gets done, but for now it's a long wait. Their tech support line don't even know what it is, and referred me to the Apple store which for obvious reasons won't help.

Cheers
 
Lucky you got VoLTE and VoWiFi working. Had a live chat session with Telkom and got told to visit a Telkom store to have it activated.

Went there and well, they didn't have a clue really (https://mybroadband.co.za/forum/threads/telkom-volte-vowifi.1047881/)

Really wish they could get their act together and get this working for everyone. Telkom signal is quite bad in my office, but we've got wifi
 
Its worked on a P30 Lite for me recently. Will test again tomorrow. Both VoLTE VoWifi.
 
grantduke said:
Please tell me how you did it? Did you need to activate anything in store?
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It's still working.
No, I escalated it multiple times over at least 2-3 months until one day it worked. The last time I escalated my escalation it was left open for quite a while, when I saw it was working I quickly phoned and told them to mark the case as closed.
 
Sayf777 said:
It's still working.
No, I escalated it multiple times over at least 2-3 months until one day it worked. The last time I escalated my escalation it was left open for quite a while, when I saw it was working I quickly phoned and told them to mark the case as closed.
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If you can, are you on a spesific contract? As I was told by Telkom staff before that I need an LTE Bundle for VoLTE etc.
 
Sayf777 said:
I think that's nonsense but I am on a freeme contract.
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Thought so too. I'm also on the FreeMe Contract.

Got told that you need LTE bundle for VoLTE and WiFi calling is already that (aka WhatsApp calling, Viber Calling over wifi) :face_palm:

Chatting with Terrick, Telkom Rep on the forum. Let's see what happens. Will update with any news
 
grantduke said:
Thought so too. I'm also on the FreeMe Contract.

Got told that you need LTE bundle for VoLTE and WiFi calling is already that (aka WhatsApp calling, Viber Calling over wifi) :face_palm:

Chatting with Terrick, Telkom Rep on the forum. Let's see what happens. Will update with any news
Click to expand...
Please keep us updated. I'd like to have mine activated too
 
Good News Guys!

Voice over LTE
725210

Voice of WiFi
725212

I'd recommend messaging TelkomSA rep on the forum (Terrick) for assistance. It seems like he had to escalate or get someone from inside Telkom to activate. I also received an SMS afterward.
 
Only MTN left for wifi calling and it's currently in testing.
 
grantduke said:
Thought so too. I'm also on the FreeMe Contract.

Got told that you need LTE bundle for VoLTE and WiFi calling is already that (aka WhatsApp calling, Viber Calling over wifi) :face_palm:

Chatting with Terrick, Telkom Rep on the forum. Let's see what happens. Will update with any news
Click to expand...
Cant seem to find this Terrick please post his page or something here or tag him
 
Wow never seen VoLTE or VoWIFI on Telkom before. I have a S8, S10, Huawei b525 and B618 all with VoLTE but none of my simcards have it enabled. Contract and prepaid...
 
I’m still struggling to get them to activate VoLTE
 
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