Same. callcentre is saying my device B618 and B525 is not supported. After I pointed them to the specs where it shows VoLTE and the fact that Telkom sells it as a fixed line replacement he started uhm uhm uhming me. No clue whatsoever what is actually going on at Telkom.
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TelkomSA VoWifi Issues
- Thread starter rudderz243
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Same. callcentre is saying my device B618 and B525 is not supported. After I pointed them to the specs where it shows VoLTE and the fact that Telkom sells it as a fixed line replacement he started uhm uhm uhming me. No clue whatsoever what is actually going on at Telkom.
Yesterday I contacted TM call centre with regards to the VoLTE and initially, they had no clue what it was. Eventually, a consultant understood what I asked and she said that it is active on the network and that I needed to get it activated which I asked her to do. She said it will take 24hrs to activate and reflect the settings on my phone, till now VoLTE hasn't been activated.
The main reason I want to know if TM network has VoLTE is because of the smartbroadband wireless, it is advertised with Voice over LTE calls if it is not supported on the network then during calls the internet will drop. Speaking the technical team at Telkom they say this is not the case but sales insist it is. Does the SmartBroadband Wireless have VoLTE or is this misleading advertising?
The main reason I want to know if TM network has VoLTE is because of the smartbroadband wireless, it is advertised with Voice over LTE calls if it is not supported on the network then during calls the internet will drop. Speaking the technical team at Telkom they say this is not the case but sales insist it is. Does the SmartBroadband Wireless have VoLTE or is this misleading advertising?
3Gee
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I went into a telkom store yesterday. Complete fail. They have no idea what VoLTE is nor how to activate it on my sim.
Call centre too. They have no idea what it is.
3Gee
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I’ve been in touch with the rep via DM’s.
There’s been no progress getting it activated.
Phone customer care and get it escalated until its active
It will take a while but hopefully should get done.
3Gee
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Phone customer care and get it escalated until its activeIt will take a while but hopefully should get done.
See post #22
I have not been successful in getting it activated when I called back the call centre agent says there is no such thing as VoLTE, another says it is not possible to activate for mobile devices only for modems then changes his statement to say it is active on their side but my phone is not compatible. I have an iPhone 6S model A1633 so I don't see how it is not compatible. I have had no luck with the rep as well.
3Gee
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Do you have it activated?
3Gee
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No iPhone support currently
The_Ogre
Honorary Master
What did you have to do? I assume you also received the SMS that it's now active on the network?
How did you get it activated. I pmed the rep who confirmed it was requested. But nothing yet, and it's been months
Pho3nix
The Legend
Please let us know when active?