TelkomSA VoWifi Issues

Any recommendations on whether I should even try activating VoLTE/VoWiFi on my Telkom Mobile sim?

My handset is the OnePlus 7T Pro. Will this be supported by the network in any capacity for this service?
 
The only way you'll really get it to activate from experience is putting it into a cell that telkom sees as a supported device. Also unlikely to support vowifi only volte
 
Aharon said:
The only way you'll really get it to activate from experience is putting it into a cell that telkom sees as a supported device. Also unlikely to support vowifi only volte
Click to expand...

It’s VoWifi. Will try take a pic shortly
 
Hi guys. I have logged a case with Telkom on the 21st of April already, regarding no VoWIFI available, but when I put my Vodacom card into the same iPhone it works fine. They still have the case open, but no help.
I stay in a poor signal area, so wifi calling is really essential. How do I contact this Terrick person mentioned above, since the call centres seem not able to help, and the stores even less.
I have noticed on the Apple site, it shows Telkom as NOT having VoLTE and VoWifi as options. Only Vodacom.
Please HELP!!!
 
I have tried to contact @TelkomZA (Terrick), but unsuccessfully. Has anyone managed to resolve the issue of WiFi calling on iPhone 11, with a SIM that is only a few months old? I have had a fault ticket open since the 21st of April 2020, and no movement on it.
If anyone from Telkom Support see this and can help, I would truly appreciate. My Vodacom SIM does wifi calling and VoLTE no problem. The Telkom SIM says when switching on VoLTE, that it is not certified by the provider. When I look at the Apple site, it shows only CellC and Vodacom as able to do WiFi calling.
So has anyone gotten iPhone to do WiFi calling, and if so, how please?
 
Your sim has to be provisioned. I would imagine the device is supported. Try tweet them
 
UPDATE - So after months of trying all different parts of Telkom, I finally resolved the WiFi calling issue. This was done via messaging directly on Twitter to @TelkomSA. At first, they did not understand what I wanted. So the best way to communicate what is needed is... "Please activate VoLTE on the SIM card." Don't ask for WiFi Calling, or VoWiFi, or anything else. Just VoLTE to be activated. This should allow automatically for VoWiFi to work. Believe it or not, the Telkom VoWifi works better than Vodacom's VoWiFi...
Hope this helps other folks out there.
 
Da Gmonsta said:
UPDATE - So after months of trying all different parts of Telkom, I finally resolved the WiFi calling issue. This was done via messaging directly on Twitter to @TelkomSA. At first, they did not understand what I wanted. So the best way to communicate what is needed is... "Please activate VoLTE on the SIM card." Don't ask for WiFi Calling, or VoWiFi, or anything else. Just VoLTE to be activated. This should allow automatically for VoWiFi to work. Believe it or not, the Telkom VoWifi works better than Vodacom's VoWiFi...
Hope this helps other folks out there.
Click to expand...
It's sad that one has escalate resolve this. But then, it's Telkom.
 
Da Gmonsta said:
UPDATE - So after months of trying all different parts of Telkom, I finally resolved the WiFi calling issue. This was done via messaging directly on Twitter to @TelkomSA. At first, they did not understand what I wanted. So the best way to communicate what is needed is... "Please activate VoLTE on the SIM card." Don't ask for WiFi Calling, or VoWiFi, or anything else. Just VoLTE to be activated. This should allow automatically for VoWiFi to work. Believe it or not, the Telkom VoWifi works better than Vodacom's VoWiFi...
Hope this helps other folks out there.
Click to expand...
Mine's is activated on my sim card, but it's blocked based on the phone that I am using (which I got through Telkom in the first place). I placed a Cell C Sim card in my phone and VoWIFI and VoLTE are both activated and the settings visible. Telkom are not blanket activating it for each and every device type. No idea why though
 
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