I'm Really Fed-up, here's the story:
so on the 4/10/2015, i applied online (TM website) for a new contract via my profile, filled all the details and submitted, the site yielded that an agent will be in touch to finalize my order.
..waiting patiently for 2 days, I called the call centre and expressed my concern that nobody had contacted me as yet, I spoke to a gentleman there (Vuyo) who informed me that the online application was only data-capture on the website, an agent would still call me to apply telephonically, so I agreed, he took my application after which I was told that I would be debited in 48hours,an agent will contact me after to confirm before dispatch of my device, further to contacted by the courier service when they have received it, before dispatch.
I got debited promptly on the 9th, Yet I'm still waiting for correspondence and some indication of delivery of my device.
I've called numerous times to 10213, and on hold for more than 35minutes at a time, (approximately 13 times as of today).
on the 19th of OCT, I opted to try social media, PM'd TelkomZA here, facebook complained and emailed Telkom Mobile directly all whilst holding on the line in the call centre, in total it was 78minutes!!!! (1 hour 18 minutes) at whic point my ears could take no more of that stupid cyclic voice+music over the phone,
I did get responses from TelkomZa here and on facebook, they required information,I then sent through all the related info (ID contact, etc etc) and still nothing has happened, no feedback despite telkom mobile promissing 'A.S'A'P'. (https://www.facebook.com/TelkomZA/posts/868025383294526) , the PM said similary to fb with exception that they will link my myBB complaint to FB,
This is absolutely unacceptable. Surely You cannot just debit me (very quickly too) and not provide me device, not deliver, not provide my service as i have paid for. This is not unlike FRAUD?
so besides following the advice here: http://mybroadband.co.za/vb/showthread.php/340581-Where-and-how-to-report-Telkom-for-crap-service
Today is the 22nd of OCT, I needed this phone by latest the 12th,
what should I do now, is there any Legal action I can take for failure to provide service/product after receiving payment?
so on the 4/10/2015, i applied online (TM website) for a new contract via my profile, filled all the details and submitted, the site yielded that an agent will be in touch to finalize my order.
..waiting patiently for 2 days, I called the call centre and expressed my concern that nobody had contacted me as yet, I spoke to a gentleman there (Vuyo) who informed me that the online application was only data-capture on the website, an agent would still call me to apply telephonically, so I agreed, he took my application after which I was told that I would be debited in 48hours,an agent will contact me after to confirm before dispatch of my device, further to contacted by the courier service when they have received it, before dispatch.
I got debited promptly on the 9th, Yet I'm still waiting for correspondence and some indication of delivery of my device.
I've called numerous times to 10213, and on hold for more than 35minutes at a time, (approximately 13 times as of today).
on the 19th of OCT, I opted to try social media, PM'd TelkomZA here, facebook complained and emailed Telkom Mobile directly all whilst holding on the line in the call centre, in total it was 78minutes!!!! (1 hour 18 minutes) at whic point my ears could take no more of that stupid cyclic voice+music over the phone,
I did get responses from TelkomZa here and on facebook, they required information,I then sent through all the related info (ID contact, etc etc) and still nothing has happened, no feedback despite telkom mobile promissing 'A.S'A'P'. (https://www.facebook.com/TelkomZA/posts/868025383294526) , the PM said similary to fb with exception that they will link my myBB complaint to FB,
This is absolutely unacceptable. Surely You cannot just debit me (very quickly too) and not provide me device, not deliver, not provide my service as i have paid for. This is not unlike FRAUD?
so besides following the advice here: http://mybroadband.co.za/vb/showthread.php/340581-Where-and-how-to-report-Telkom-for-crap-service
Today is the 22nd of OCT, I needed this phone by latest the 12th,
what should I do now, is there any Legal action I can take for failure to provide service/product after receiving payment?
