Where and how to report Telkom for crap service???

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TheBossMan

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Where and how to report Telkom for crap service???
Can anyone get me some info on this.. Really sick and tired of paying R600 for next to no service a month...

Since December last year my 4MB adsl has been really crap.. Jan - Feb constant drops and really bad reception with calls. March - May semi usable with thousands or CRC errors constantly.. Since last week Thursday it's back to the completely unusable state like in January.. Constant drops and really bad noise on line.. Have allready logged fault last week and up till now no joy.. It took me about and hour now just to post this thread with all the downtime..

As a side note anyone from Empangeni or Richardsbay reading this.. How has your internet connection been like since the begin of this year till now.. I know of many people with similar problems.. How do we go about starting a petition to get some results????
 
Goto nearest Telkom branch office, make the mother of all scenes.

Demand to speak to area adsl manager, nothing less.

DO NOT take no for an answer. You're really going to have to open a can of whoop-ass on them to get a result.
 
Peon said:
Demand to speak to area adsl manager, nothing less.
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Does not exist.
 
TheBossMan, I've been asking myself the same question. No one at Telkom cares. ICASA does not seem to answer any queries.

We are screwed.
 
go cutt off wires from their telephone poles

strangle technician with said cables when he comes to "fix" your problem.

\o/
 
My friends mom went to take back a Telkom router cause it failed after only a few months, so when she got to Telkom direct they told her she would have to sign a 2 year contract else they refuse to swap it out. So she took the router and put it on the floor and stomped it to pieces and walked out to a PC shop and bought a new router. The funny thing is that when she walked out about 5 other people followed :D

I guess that would work in showing your frustration plus save a few people from damnation.
 
Contact the National Consumer Comission [email protected].

Under the Consumer Protection Act you may not be charged for services not delivered, or services not delivered as they were advertised.

It's a big stick, use it.
 
505Kelvin said:
Contact the National Consumer Comission [email protected].

Under the Consumer Protection Act you may not be charged for services not delivered, or services not delivered as they were advertised.

It's a big stick, use it.
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+1 -- If walking into your nearest Telkom Direct Office doesn't work, this is probably your only chance. Good luck, keep us updated.
 
from above link:
Resolving Your Complaints
Obviously, it is our desire that every contact you make with Telkom should be a pleasant one. However, in those unfortunate instances where a problem arises, we will follow the procedures outlined in this section in our attempts at resolving your complaint, expeditiously.

You can direct your enquiries with regards to your application for a Telkom product or service, accounts or the reporting of a service fault to 10219, 10210 or 10212 respectively. These numbers are advertised in the Telkom Phone Book.

If you do not believe that your problem is receiving the attention it deserves, ask to speak to the Call Centre Manager or a delegated representative. They will promptly and courteously attempt to resolve your complaint. Please be advised that there will be occasions, due to the nature and complexity of the complaint or problem, where Telkom will need time to investigate the matter, but will get back to you with a resolution to your problem.

If you are still not satisfied, after hearing from the Call Centre Manager or a delegated representative, you can request them to escalate your complaint to the Escalation Centre and an escalation reference number will be issued. You can also, personally, escalate your complaint, in writing, to Telkom’s Escalation Centre. A Telkom Customer Facing Employee will supply you with the postal address or Fax number of the Escalation Centre.

Should you visit a Telkomdirect Shop you can also request that your complaint or request be referred to the Manager or a delegated person who will then escalate it to the Escalation Centre and issue you with an escalation reference number.

In those instances where you would like to escalate your complaint further, the Escalation Centre or Telkomdirect Shop will provide you with the telephone number of the office of the Chief Executive Officer (CEO) of Telkom. The CEO’s office will review your complaint, analyse the steps taken in resolving your complaint and advise you accordingly.

If you are still not satisfied, the CEO’s office will promptly supply you with the telephone numbers and physical address of ICASA. For your convenience, ICASA’s contact information is also listed in the government pages of your local Telkom Phone Book.
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TheBossMan said:
Where and how to report Telkom for crap service???
Can anyone get me some info on this.. Really sick and tired of paying R600 for next to no service a month...

Since December last year my 4MB adsl has been really crap.. Jan - Feb constant drops and really bad reception with calls. March - May semi usable with thousands or CRC errors constantly.. Since last week Thursday it's back to the completely unusable state like in January.. Constant drops and really bad noise on line.. Have allready logged fault last week and up till now no joy.. It took me about and hour now just to post this thread with all the downtime..

As a side note anyone from Empangeni or Richardsbay reading this.. How has your internet connection been like since the begin of this year till now.. I know of many people with similar problems.. How do we go about starting a petition to get some results????
Click to expand...

Simple just cancel there service and keep there landline service, you don't really need to use it and move to Afrihost, best internet service provider!
 
Izzy15 said:
Simple just cancel there service and keep there landline service, you don't really need to use it and move to Afrihost, best internet service provider!
Click to expand...

Think he got sorted in 6 years :)
 
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