Oh-My-Soul
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- Nov 12, 2007
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I recently Read a thread from one "fastesthamster" on my adsl, slandering ODS or ODS CEO "Dean Henstock" to be more precise. After being totally astounded by the level of service ODS delivers, it got me thinking.... are we maybe expecting too much from ODS because they are relatively small company in relation to the IS and SAIX giants of South Africa?.... Are we maybe venting our collected frustrations on the little guy who is worried about our well being, rather than our payslip and the maximum they can shed off it for what I regard as a basic necessity in the rapidly growing age of technology? I mean think about it, we all want someone who we can shout at, the higher title the person holds, the better, and with ODS, it doesn't get higher than Dean Henstock. I am unsure as to whether Dean is a busy man, but common sense tells me yes. ODS is definitely up there with the ISP giants, and as far as I'm Concerned, on there fibre plus accounts, they are their own backbone, therefore qualifying them as "First Tier" . So tell me, would anyone go directly to the CEO of IS, or SAIX, and ask him to help you install your monowall, or setup your static ip or DDNS? I'm sure if you had the chance, you would, but what would he say?... thats what i thought.
So extremely eager to put ODS to the test, I went on to the website, did some reading and after i had gathered all my information, I called them.
I spoke to a guy by the name of Tashiel.
I explained to him that I am a compulsive gamer and p2p downloader, Tashiel immediately cut the b*&$s^it
and told me what I needed (little did he know, that I already knew what I needed). So fine i went ahead and placed an order. I emailed him the application forms, and he invoiced me and i paid my setup fees (which is only fair). Me being me and trying to milk him further than his personal cellphone number, i also asked him for his msn contact and his skype, and he, without second guessing, gave it to me.
So now you can imagine the stress Tashiel would have been felling, as i was relentlessly hounding him from all forms of communications, throwing rather difficult questions to him, questions that i didn't even know made sense, I honestly turned into the customer from HELL, calling Tashiel, literally at 3am in the morning, while playing WOW, to ask him ridiculous questions that had just "dawned" on me at the time, even though half asleep (or so I thought) he answered with precise and comforting replies.
I then began experiencing problems with my torrent downloads, so, as usual, the first sight of any problems, Tashiel to the rescue! Again, it was at about 12:20am, on a Wednesday night, that I waited to call him, now Tashiel knows my number and he could of easily said he was sleeping and avoided it, but I have yet to catch Tashiel not answering any of my phone calls, the guy is a machine!! Definitely something from out of the matrix!
I must say Well done ODS! you guys have excellent staff and fastesthamster was ridiculous in thinking that a CEO of a first tier ISP would put everything on hold for him, he should have just gone to Tashiel
So extremely eager to put ODS to the test, I went on to the website, did some reading and after i had gathered all my information, I called them.
I spoke to a guy by the name of Tashiel.
I explained to him that I am a compulsive gamer and p2p downloader, Tashiel immediately cut the b*&$s^it
and told me what I needed (little did he know, that I already knew what I needed). So fine i went ahead and placed an order. I emailed him the application forms, and he invoiced me and i paid my setup fees (which is only fair). Me being me and trying to milk him further than his personal cellphone number, i also asked him for his msn contact and his skype, and he, without second guessing, gave it to me.
So now you can imagine the stress Tashiel would have been felling, as i was relentlessly hounding him from all forms of communications, throwing rather difficult questions to him, questions that i didn't even know made sense, I honestly turned into the customer from HELL, calling Tashiel, literally at 3am in the morning, while playing WOW, to ask him ridiculous questions that had just "dawned" on me at the time, even though half asleep (or so I thought) he answered with precise and comforting replies.
I then began experiencing problems with my torrent downloads, so, as usual, the first sight of any problems, Tashiel to the rescue! Again, it was at about 12:20am, on a Wednesday night, that I waited to call him, now Tashiel knows my number and he could of easily said he was sleeping and avoided it, but I have yet to catch Tashiel not answering any of my phone calls, the guy is a machine!! Definitely something from out of the matrix!
I must say Well done ODS! you guys have excellent staff and fastesthamster was ridiculous in thinking that a CEO of a first tier ISP would put everything on hold for him, he should have just gone to Tashiel
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