Terrible Ping to Diablo 3 From Afrihost

U

UpsetBlizzardUser

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Hello everyone, i have absolutely terrible ping to diablo 3 europe servers. i have spoken to blizzard support and we have concluded it has to be my ISP. here is my WINMTR :

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 1 | 728 | 726 | 0 | 0 | 10 | 0 |
| 102-182-76-65.ip.afrihost.capetown - 1 | 717 | 712 | 1 | 2 | 21 | 2 |
| 169-1-21-1.ip.afrihost.co.za - 1 | 728 | 726 | 1 | 2 | 19 | 2 |
| 196.25.26.65 - 1 | 724 | 721 | 2 | 3 | 39 | 4 |
| 10.189.30.6 - 1 | 720 | 716 | 172 | 173 | 199 | 173 |
| bundle-ether11.martr1.-.opentransit.net - 1 | 713 | 707 | 172 | 174 | 194 | 174 |
| et-4-1-6-0.marcr6.-.opentransit.net - 1 | 709 | 702 | 172 | 177 | 214 | 179 |
|hundredgige0-4-0-19.auvtr5.-.opentransit.net - 1 | 721 | 717 | 182 | 187 | 210 | 188 |
| blizzard-1.gw.opentransit.net - 1 | 717 | 712 | 182 | 190 | 247 | 183 |
| ae1-br02-eqpa4.as57976.net - 3 | 652 | 634 | 259 | 300 | 4580 | 323 |
| et-0-0-3-br02-eqam1.as57976.net - 4 | 640 | 617 | 259 | 279 | 3517 | 262 |
| 137.221.78.87 - 1 | 725 | 722 | 259 | 263 | 381 | 260 |
| 137.221.66.45 - 1 | 725 | 722 | 259 | 260 | 280 | 260 |
| 185.60.112.158 - 1 | 725 | 722 | 259 | 260 | 276 | 260 |
|________________|__|__|__|__|__|__|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

as you can see it routes me terribly. the issue seems to be 10.189.30.6 . this address causes me to go through the US blizzard gateway apparently according to blizzard support. does anyone else have this problem and/or know what to do. Any help would be appreciated.
 
Also with Afrihost and thought I would add my results. What are the chances @AfriFella can chime in here.

traceroute to 185.60.112.158 (185.60.112.158), 64 hops max, 72 byte packets


1 192.168.100.2 (192.168.100.2) 0.656 ms 0.388 ms 0.319 ms
2 * * *
3 165-73-14-17.ip.afrihost.co.za (165.73.14.17) 4.722 ms 4.527 ms 4.406 ms
4 169-1-21-28.ip.afrihost.co.za (169.1.21.28) 5.283 ms 3.732 ms 3.733 ms
5 169-1-21-232.ip.afrihost.co.za (169.1.21.232) 5.105 ms 3.990 ms 4.273 ms
6 169-1-21-233.ip.afrihost.co.za (169.1.21.233) 5.028 ms 4.179 ms 3.835 ms
7 196.25.153.41 (196.25.153.41) 5.502 ms 4.736 ms 4.666 ms
8 10.189.30.6 (10.189.30.6) 166.621 ms 166.830 ms 166.168 ms
9 bundle-ether11.martr1.-.opentransit.net (193.251.248.109) 166.416 ms 166.254 ms 166.586 ms
10 et-13-1-6-0.marcr6.-.opentransit.net (193.251.240.36) 176.069 ms 176.554 ms 167.165 ms
11 hundredgige0-7-0-1.auvtr5.-.opentransit.net (193.251.131.246) 177.645 ms 176.750 ms 176.762 ms
12 blizzard-1.gw.opentransit.net (81.52.179.2) 186.054 ms 213.822 ms 176.020 ms
13 ae1-br02-eqpa4.as57976.net (137.221.77.35) 318.056 ms 179.223 ms 179.364 ms
14 et-0-0-3-br02-eqam1.as57976.net (137.221.65.93) 203.508 ms 256.136 ms 186.380 ms
15 137.221.78.87 (137.221.78.87) 179.193 ms 178.960 ms 178.933 ms
16 137.221.66.45 (137.221.66.45) 179.431 ms 179.346 ms 179.708 ms
17 185.60.112.158 (185.60.112.158) 178.814 ms 178.662 ms 178.689 ms
 
UpsetBlizzardUser said:
Hello everyone, i have absolutely terrible ping to diablo 3 europe servers. i have spoken to blizzard support and we have concluded it has to be my ISP. here is my WINMTR :

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 1 | 728 | 726 | 0 | 0 | 10 | 0 |
| 102-182-76-65.ip.afrihost.capetown - 1 | 717 | 712 | 1 | 2 | 21 | 2 |
| 169-1-21-1.ip.afrihost.co.za - 1 | 728 | 726 | 1 | 2 | 19 | 2 |
| 196.25.26.65 - 1 | 724 | 721 | 2 | 3 | 39 | 4 |
| 10.189.30.6 - 1 | 720 | 716 | 172 | 173 | 199 | 173 |
| bundle-ether11.martr1.-.opentransit.net - 1 | 713 | 707 | 172 | 174 | 194 | 174 |
| et-4-1-6-0.marcr6.-.opentransit.net - 1 | 709 | 702 | 172 | 177 | 214 | 179 |
|hundredgige0-4-0-19.auvtr5.-.opentransit.net - 1 | 721 | 717 | 182 | 187 | 210 | 188 |
| blizzard-1.gw.opentransit.net - 1 | 717 | 712 | 182 | 190 | 247 | 183 |
| ae1-br02-eqpa4.as57976.net - 3 | 652 | 634 | 259 | 300 | 4580 | 323 |
| et-0-0-3-br02-eqam1.as57976.net - 4 | 640 | 617 | 259 | 279 | 3517 | 262 |
| 137.221.78.87 - 1 | 725 | 722 | 259 | 263 | 381 | 260 |
| 137.221.66.45 - 1 | 725 | 722 | 259 | 260 | 280 | 260 |
| 185.60.112.158 - 1 | 725 | 722 | 259 | 260 | 276 | 260 |
|________________|__|__|__|__|__|__|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

as you can see it routes me terribly. the issue seems to be 10.189.30.6 . this address causes me to go through the US blizzard gateway apparently according to blizzard support. does anyone else have this problem and/or know what to do. Any help would be appreciated.
Click to expand...
I can see that your ping is poor however, 728ms on the first hop which is your Dlink router is very odd. Did your latency improve?
 
jaqkar said:
Also with Afrihost and thought I would add my results. What are the chances @AfriFella can chime in here.

traceroute to 185.60.112.158 (185.60.112.158), 64 hops max, 72 byte packets


1 192.168.100.2 (192.168.100.2) 0.656 ms 0.388 ms 0.319 ms
2 * * *
3 165-73-14-17.ip.afrihost.co.za (165.73.14.17) 4.722 ms 4.527 ms 4.406 ms
4 169-1-21-28.ip.afrihost.co.za (169.1.21.28) 5.283 ms 3.732 ms 3.733 ms
5 169-1-21-232.ip.afrihost.co.za (169.1.21.232) 5.105 ms 3.990 ms 4.273 ms
6 169-1-21-233.ip.afrihost.co.za (169.1.21.233) 5.028 ms 4.179 ms 3.835 ms
7 196.25.153.41 (196.25.153.41) 5.502 ms 4.736 ms 4.666 ms
8 10.189.30.6 (10.189.30.6) 166.621 ms 166.830 ms 166.168 ms
9 bundle-ether11.martr1.-.opentransit.net (193.251.248.109) 166.416 ms 166.254 ms 166.586 ms
10 et-13-1-6-0.marcr6.-.opentransit.net (193.251.240.36) 176.069 ms 176.554 ms 167.165 ms
11 hundredgige0-7-0-1.auvtr5.-.opentransit.net (193.251.131.246) 177.645 ms 176.750 ms 176.762 ms
12 blizzard-1.gw.opentransit.net (81.52.179.2) 186.054 ms 213.822 ms 176.020 ms
13 ae1-br02-eqpa4.as57976.net (137.221.77.35) 318.056 ms 179.223 ms 179.364 ms
14 et-0-0-3-br02-eqam1.as57976.net (137.221.65.93) 203.508 ms 256.136 ms 186.380 ms
15 137.221.78.87 (137.221.78.87) 179.193 ms 178.960 ms 178.933 ms
16 137.221.66.45 (137.221.66.45) 179.431 ms 179.346 ms 179.708 ms
17 185.60.112.158 (185.60.112.158) 178.814 ms 178.662 ms 178.689 ms
Click to expand...
Hey jaqkar, I don't see anything wrong with your results. 178ms to Europe is not really bad.
 
AfriFella said:
I can see that your ping is poor however, 728ms on the first hop which is your Dlink router is very odd. Did your latency improve?
Click to expand...
hello thanks for replying, its not 728 ms on hop, thats the amount of packets sent, its 0ms. pretty much the latency has improved but still isnt great. every now and then itll go back up to a constant 280 ms. ive done testing and it isnt a LAN issue, the ping is usually 0 or 1 on home network. the issue is routing, for some reason there seems to be a big jump from 10.189.30.6 which im confused by.
 
Strange. I'm in the East and get around 180ms to EU servers. Thats okay.
 
UpsetBlizzardUser said:
Hello everyone, i have absolutely terrible ping to diablo 3 europe servers. i have spoken to blizzard support and we have concluded it has to be my ISP. here is my WINMTR :

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dlinkrouter.Dlink - 1 | 728 | 726 | 0 | 0 | 10 | 0 |
| 102-182-76-65.ip.afrihost.capetown - 1 | 717 | 712 | 1 | 2 | 21 | 2 |
| 169-1-21-1.ip.afrihost.co.za - 1 | 728 | 726 | 1 | 2 | 19 | 2 |
| 196.25.26.65 - 1 | 724 | 721 | 2 | 3 | 39 | 4 |
| 10.189.30.6 - 1 | 720 | 716 | 172 | 173 | 199 | 173 |
| bundle-ether11.martr1.-.opentransit.net - 1 | 713 | 707 | 172 | 174 | 194 | 174 |
| et-4-1-6-0.marcr6.-.opentransit.net - 1 | 709 | 702 | 172 | 177 | 214 | 179 |
|hundredgige0-4-0-19.auvtr5.-.opentransit.net - 1 | 721 | 717 | 182 | 187 | 210 | 188 |
| blizzard-1.gw.opentransit.net - 1 | 717 | 712 | 182 | 190 | 247 | 183 |
| ae1-br02-eqpa4.as57976.net - 3 | 652 | 634 | 259 | 300 | 4580 | 323 |
| et-0-0-3-br02-eqam1.as57976.net - 4 | 640 | 617 | 259 | 279 | 3517 | 262 |
| 137.221.78.87 - 1 | 725 | 722 | 259 | 263 | 381 | 260 |
| 137.221.66.45 - 1 | 725 | 722 | 259 | 260 | 280 | 260 |
| 185.60.112.158 - 1 | 725 | 722 | 259 | 260 | 276 | 260 |
|________________|__|__|__|__|__|__|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

as you can see it routes me terribly. the issue seems to be 10.189.30.6 . this address causes me to go through the US blizzard gateway apparently according to blizzard support. does anyone else have this problem and/or know what to do. Any help would be appreciated.
Click to expand...

This issue should now be resolved. Blizzard made some changes to the route on their side. The problem IPs aren't in the trace route anymore.
 
Also how do you have packet loss on your local LAN already :o
 
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