Thank you Cell C rep

[marine1]

Posted them a query on my bill, after spending hours fighting with my guy who the contract was taken out with.
A lovely lady contacted me twice today and told me she is taking over my query and it was resolved in about 10 minutes.

Absolutely amazing service, she was so professional and helpful and the Cell C reps here went beyond their call of duty.

Awesome work guys

 

[Cell_C]

Posted them a query on my bill, after spending hours fighting with my guy who the contract was taken out with.
A lovely lady contacted me twice today and told me she is taking over my query and it was resolved in about 10 minutes.

Absolutely amazing service, she was so professional and helpful and the Cell C reps here went beyond their call of duty.

Awesome work guys

Hi marine1

Thank you for sharing your positive experience with us.

Do you perhaps recall the name of the agent that assisted you?

^MP

 

[dunkyd]

Ha, just wait.......

 

[marine1]

Hi marine1

Thank you for sharing your positive experience with us.

Do you perhaps recall the name of the agent that assisted you?

^MP

I recorded the call, will try and see.
But she was very helpful called me back twice to see if anyone was dealing with my query and if anybody else had called me when I said no both times she said well in that case she will take over the query.

 

[Dups!]

Ha, just wait.......

... and right on time, here it is. The Cell C reps on here are truly amazing, they are so efficient and professional that it boggles the mind how Cell C as a network is so horrible.

I was assisted by MM a while back and I have nothing but praise for him/her. The call centre agent was equally impressive in handling my query.

I am, unfortunately, unhappy with the quality of the Cell C network. It is really poor in quite a number of places I have traveled to.

 

[marine1]

... and right on time, here it is. The Cell C reps on here are truly amazing, they are so efficient and professional that it boggles the mind how Cell C as a network is so horrible.

I was assisted by MM a while back and I have nothing but praise for him/her. The call centre agent was equally impressive in handling my query.

I am, unfortunately, unhappy with the quality of the Cell C network. It is really poor in quite a number of places I have traveled to.

Would agree, in the last year or so, the network has deteriorated, I switch to mobile data on my sim almost all the time unfortunately. Seems since Blue Label got involved it got worse

 

[dunkyd]

Signed for LTE after promises of good reception. 7th January. Cancelled after 2 days because of NO reception.
They still taking my money after 59 emails and 37 phone calls.
Now going legal, hopefully with huge costs award according to lawyer.

 

[Cell_C]

Signed for LTE after promises of good reception. 7th January. Cancelled after 2 days because of NO reception.
They still taking my money after 59 emails and 37 phone calls.
Now going legal, hopefully with huge costs award according to lawyer.

Hi dunkyd

Please PM us your reference number. If you don't have one, you can send us your ID and contact number.

One of our consultants will look into your query and provide assistance.

^NS

 

[dunkyd]

Hi dunkyd

Please PM us your reference number. If you don't have one, you can send us your ID and contact number.

One of our consultants will look into your query and provide assistance.

^NS

Already given my ID number to 37 people since 10th January......during your now famous and totally useless and pointless " securitu check" so what is the point of doing that again ?

 

[Draconia2]

I must confess, Cellc reps who have called me to sort out this LTE mess, have been going beyond the call of duty.


free topups of *insert beverage* once the contract is sorted on monday/tuesday lol

 

[marine1]

I had to open my ****ing mouth now when trying to make a call , I cant it says my balance is insufficient? Really?

 

[Cell_C]

I had to open my ****ing mouth now when trying to make a call , I cant it says my balance is insufficient? Really?

Hi marine1

Thank you for reaching out. We have responded to your PM.

We would appreciate an opportunity to assist.

^NZ

 

[marine1]

All god thanks man