That nasty shark

BouncyNinja

BouncyNinja

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Seems to be shark week here...


One of our branches got issued with a 3G card, with a R600 limit and a small data bundle for emails and such,and there was no problem, when they hit the limit (well close to it, at R800) it disconnected, and the line was suspended, so far, working As expected, however, one of the directors went to spend a day or two there, so we contacted Nashua, asked them to lift the limit to R1500 , and it was done, yesterday we get a bill for R7000 , how the ****??? I can understand if it ran to around 3000, but 7000????? And the alternative number to warn of excessive usage has till today not received 1 SMS
 
On which network?

EDIT:
There are seriously too many of these events!
I wonder if rpm or one of the mods can group all the threads about people being caught by the OOBShark into a sub-forum. It might make things easier when the OOBShark website goes live.
 
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Vodacom obviously... here's looking at you Vodacom Broadband and Mobile Internet | LTE, HSPA+, HSDPA, 3G, EDGE, GPRS and BIS

Anyway OP, I just wish Vodacom would spend money to make their post paid contract system real time like prepaid...
 
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But I can't understand how their system can suspense it at R800 but can't at 1500... And allows it to run to 7000 that's almost 5 times the limit?!?! I wonder if Nashua didn't stuff up somehow and not set the limit up to the specified amount?
 
ijacobs3 said:
But I can't understand how their system can suspense it at R800 but can't at 1500... And allows it to run to 7000 that's almost 5 times the limit?!?! I wonder if Nashua didn't stuff up somehow and not set the limit up to the specified amount?
Click to expand...

this is a possibility....the most likely one in fact i would say.
 
does anyone have access to vodacom systems? and be willing to check if they loaded the new credit limit correctly?
 
ijacobs3 said:
does anyone have access to vodacom systems? and be willing to check if they loaded the new credit limit correctly?
Click to expand...

I woudl offer ... but because you are with Nashua I wont be able to. Our system will only allow us to view Vodacom SP numbers. Autopage and Nashua clients need to go to their respective service providers.
 
MYGIG 5 on Vodacom prepaid is R399; R259 on contract.

Lets assume the OOB part cost R7000 bill -R600 limit = R6400. That is about 3200MB of data. Vodacom is willing to sell 5GB of prepaid data to a customer @ R399, and stop them using any more. But congrats to you, you get to pay R6400 for using 64% of the same.
 
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i dont dispute that the data was used , my issue is why didnt the limit kick in
 
marine1 said:
Have you got the request in writing?
Tell them and Vodacom to get screwed
Click to expand...


i do have the request , with the email i sent to Nashua, and if i dig back far enough, i will find the acknowledgment that the limit was set.

Typical Nashua Bull****, they tell me if they left the webage open , it would use up the data , and they cannot guarantee that the limit would be honoured
 
Billions in profits but they refuse to reinvest in their systems to fix this problem which has been around for years.

All due respect, the service providers like Nashua, etc are simply using Voda's systems - the base system is broken and vodacom is profiting mightily from it and we'll never see our OOB money again.

It is 2013 and we don't have a simple option to go to a website and

Enter Cellphone Number
1. Enter Data Limit [after which all data flow must be locked]
2. Enter Voice Limit [after which only incoming and please call me is allowed]
3. Enter SMS Limit [after which sms can only be received and please call me is allowed]

There, I'll even donate the above use case to Vodacom for free since it appears that their army of techs and BA's are unable to understand that this is what your customers are asking for.
 
supersunbird said:
Vodacom obviously... here's looking at you Vodacom Broadband and Mobile Internet | LTE, HSPA+, HSDPA, 3G, EDGE, GPRS and BIS

Anyway OP, I just wish Vodacom would spend money to make their post paid contract system real time like prepaid...
Click to expand...
Are you suggesting they spend money to lose money? :confused:

Does not compute.
 
Jannie suggested that they have invested in a new, near-real-time notification system. It's imminent...
 
OGroteKoning said:
Is that the same post where he said they have worked for years already on it?
Click to expand...

In his defence he said since our last arguments about it. Near-real-time is still not real-time, however, and it's still just a notification...
 
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