That nasty shark

DJ... said:
Jannie suggested that they have invested in a new, near-real-time notification system. It's imminent...
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A notification system or a auto-kill-switch? I can just see them timing notifications for 2am… Oh, we sent you an sms to warn you but hey silver lining... at least your LTE works at full speed. :eek:

OGroteKoning said:
It does not, but maybe they will retain some users thinking of porting to other networks and thereby not lose money
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They prey on the [-]stupid[/-] poorly informed. :o
 
Pity they do not put the same effort into capping customer's expenditure on all data contracts.
 
DJ... said:
In his defence he said since our last arguments about it. Near-real-time is still not real-time, however, and it's still just a notification...
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thing is , we didnt even get a notification :( almost 5 times over the limit, and no notification
 
Notification system only. Look, it's better than what they offer at the moment, but I still think that it's a half-arsed attempt of solving a very critical issue for their customers. I think that it's morally bankrupt to roll out LTE to consumers knowing full well that they cannot adequately protect consumers from the horrendous consequences of going OOB.

Imo when a company attempts to address an issue, their product management and development teams should assume a worst-case scenario. Vodacom haven't done that. But nor have the other service providers, well most at least.

So great, they're listening, but not properly. Behind the scenes oobshark it's coming along nicely. We have input and contribution from industry bigwigs and undoubtedly a lot of interest from consumers. If exposing corporate greed is the only way for change to properly happen then there's a cultural problem within the companies taking their customers for a ride...
 
This is a long standing issue - how is oobshark.co.za coming on?

Vodacom are earning far too much money to care or put any effort in to protecting their customers from oobshark.
 
Setting a limit on your account is a function of your Service Provider as they have the billing relationship. In this case it's not Vodacom so the system used by vodacom CLL will not work for a Nashua or Auto Page customer.
 
and if it were possible for users to cap their data usage (in some or another megabyte batch - say 100megs) would that be network wide of SP wide?
 
Paul Hjul said:
and if it were possible for users to cap their data usage (in some or another megabyte batch - say 100megs) would that be network wide of SP wide?
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Technically one could do either as it would still need to be developed. But it'll likely be a function of your SP as they hold your contract.
 
and with a nearer-to-realtime notification (and by extension monitoring) system in place it would be a piece of pie to develop ...
 
Paul Hjul said:
and with a nearer-to-realtime notification (and by extension monitoring) system in place it would be a piece of pie to develop ...
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Actually a different system and process. Monitoring is relativly simple compared to management. But we've got the architecture defined.
 
well you don't need to do much in the form of management to implement a user set soft-cap bundle. You need your monitoring and notification system to provide usage data to a system which holds user initiated soft-caps and when that system secures the necessary trigger point it processes a lock on data connections on the existing system - deactivating data on the sim card is one option - and sends a notification that the soft cap has been triggered. The management is pretty philistine - has the amount of monitored data exceed the user provided soft cap - on event lock down data usage. You don't need to monitor whether the system data usage goes back down below the cap on a monthly reset or anything because the user should have to access the system and re-allow data usage either by expanding their cap (which they manually do after buying a bundle or simply if they are prepared to go OOB) or by resetting when a recurring bundle happens.
It will no doubt cost VC money but it will put the OOBShark to permanent rest while still allowing whales who are happy to pay OOB the ability to do so.
 
but integrity and honesty are priceless

moreover in the long term getting users to be more conscious of and more inclined to purchasing data bundles and working on a usage planning routine is better for the industry and the company so like the "please call me" routine it could actually be good for Vodacom in the long run to have a portal (accessible via the Web and apps of the major ecosystems) where a user sets their own soft cap on data usage. While I am not going to assert any IP rights I won't object to a MacBook Pro 13" Retina being sent my way :D
 
jannievanzyl said:
Setting a limit on your account is a function of your Service Provider as they have the billing relationship. In this case it's not Vodacom so the system used by vodacom CLL will not work for a Nashua or Auto Page customer.
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What about when the call Centre tells you that "you are a (insert name of SP here) subscriber" and you tell them "I can't be" , and they say "but you are" until you point out that you receive your statement on a Vodacom letterhead?

How does that happen?
 
AfricanTech said:
What about when the call Centre tells you that "you are a (insert name of SP here) subscriber" and you tell them "I can't be" , and they say "but you are" until you point out that you receive your statement on a Vodacom letterhead?

How does that happen?
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No idea. Typically your first 3 digits of your mobile number will indicate your SP. Think there's a lookup online. At least there used to be. I'm 441 which changed hands many times but eventually ended up with VSP, for example.
 
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