the bastards!

i don't blame them running off, they get attacked everytime they post so whats the point. I know what you're gonna say, well if they can't take a few irate customers then they shouldn't bother working for WBS but they ussually come here of thier own accord after hours, I know I wouldn't even bother
 
WBS should have a PR and communications department, part of their jobs should be obviously:
1) marketing
2) helpdesk, and yes I do believe that helpdesk is not a technical function although it has a big technical component
3) Engaging with their customers directly whether by mail, meeting or forum especially when they are having problems with the service they deliver.

They should delegate someone who's job it is to give answers to the forum. He should be senior enough to officially communicate without having to get approval from anyone before he publishes an answer. (And, yes that happens)
 
I have never hidden from anyone before.

My cellular number is 0846642597.

My desk phone is buggered. You can also reach me through the call centre line, just ask for Shaun.

I do not respond to profanity if it is not justified.

I am fortunate enough to value my service to WBS, and i dedicate my after hours to service and the forum.

Would you guys be happy with my home number as well????

You ain't getting it... LOL

I am difficult to get hold of but I am not like the G - Spot, hidden and difficult to find.

If you call the help desk and ask for me, I will speak to you.

Keep the faith.
Shaun
 
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