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Question of the Day: Have you ever been to an airshow?
The broadband view
- Thread starter rpm
- Start date
friedpiggy
Expert Member
Umm just a question, if they are looking to maintain good service levels then why are they putting their call center here? i mean its not like SA has a good name for service in the telecoms arena or anything now is it?
Piggy
Piggy
I doubt the problem of service comes close to challanging the benefit of the lower operation costs they gonna have here instead of in the UK. They are thinking in Pounds remember. Our well qualified professionals are a steal at our prices.
I dont know if interantional call rates are a factor but we do have relatively cheap international rates as far as i know.
I dont know if interantional call rates are a factor but we do have relatively cheap international rates as far as i know.
"I dont know if interantional call rates are a factor but we do have relatively cheap international rates as far as i know."
The call rates from the UK to SA are ridiculously cheap. My friend can call me for 4p a minute (and I'm sure it's avaialble cheaper). It used to cost more for him to call me when we lived in the same city!!
The call rates from the UK to SA are ridiculously cheap. My friend can call me for 4p a minute (and I'm sure it's avaialble cheaper). It used to cost more for him to call me when we lived in the same city!!
Talk Talk has seen a rapid increase for demand in their product and they have been letting down some of their customers back home here in the UK, hence the recruitment for more call centre staff, SA - UK language barrier not a big deal, I had a interview with a ISP (pipex) at there call centre here in my town, starting salary was £18000.00 p.a, 25 days leave, free dial-up and private medical aid, so it obviously cost them less to recruit back in S.A, South Africans are well known for there friendly and laid back, but not lazy approach when dealing with customers, easy to understand over the phone etc.
I didn't get the job
but I wish all my fellow SA's best of luck, well pleased for them.
http://news.bbc.co.uk/1/hi/business/5234024.stm
Unsuccessful attempt
We have followed three families as they tried to find their way through the maze of new deals and offers.
Chris Harris and his family found that the increased competition meant they could ditch their dial-up for broadband and still save money, but they also discovered there was a downside.
Like others who signed up for the Talk Talk "free" broadband offer, Mr Harris found himself in a call centre queue, trying to find out why he had to wait for more than a month for the service.
Mr Dunstone apologised and offered to speed up the process.
However, confusion at the local BT exchange meant that at the end of July the Harris family were still without their broadband.
I didn't get the job
but I wish all my fellow SA's best of luck, well pleased for them.http://news.bbc.co.uk/1/hi/business/5234024.stm
Unsuccessful attempt
We have followed three families as they tried to find their way through the maze of new deals and offers.
Chris Harris and his family found that the increased competition meant they could ditch their dial-up for broadband and still save money, but they also discovered there was a downside.
Like others who signed up for the Talk Talk "free" broadband offer, Mr Harris found himself in a call centre queue, trying to find out why he had to wait for more than a month for the service.
Mr Dunstone apologised and offered to speed up the process.
However, confusion at the local BT exchange meant that at the end of July the Harris family were still without their broadband.