I've seen pics online of the printer. It is not small, so sending it over makes very little sense.
My dad works in the offset litho industry, which are not small machines, and he uses machines manufactured in Germany. The local engineers they use have either gone over to Germany to be trained or received training locally when the companies send out their German engineers to do training. If the problem cannot be fixed by a local engineer, one will be brought in from Germany. In the case of spare parts, those not already held by the local subsidiaries can be ordered from Germany.
I myself have experience with the digital printing industry using products manufactured in Japan. The best technicians get flown out to Japan for training on new products and then become the local experts who will fly around the country and train local techs. In an extreme case where an issue cannot be resolved by a local tech, one from Japan will be flown out. Spare parts not already held in the local inventories can be ordered from Japan.
The card printing machine in question is 20-years old.
- Why do we not have a trained technician? Or two?
- If we do have one, why is it not possible to import the necessary parts based on the assessment of a local tech?
- If we do not have a trained technician, it would be significantly cheaper to bring a tech over from Germany, have them assess things and then only fly in the necessary parts.