The Gauteng E-tolling Thread

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garp said:
Said Mona: "The obligation to pay a toll does not arise upon you getting an invoice. The signpost on the road tells you that you are now getting on an e-tolled road. Even if we were not to send an invoice, you still need to pay because you must respond to the road sign.

Oh right. So I'll just psychically determine what amount the company vehicles have incurred and SANRAL's charging VAT is somehow legal without a VAT invoice... Bollocks.
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Okay. Nobody look at the signs while driving...
 
supersunbird said:
I think Mrs Cornelia van Niekerk works for Fines4U (which pays fines on behalf people and/or companies for a fee, at a guess), and so she is the contactable person on PayMyFine of the persons and/or companies so as to handle this admin duty, so she has been receiving SMSs, e-mails and calls for e-toll related stuff.
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Serious? If so, this is really funny then. Either way - their website is now broken and you can pay anything you like - http://www.fines4u.co.za/Fine_payments.html - I would probably be just as worried about privacy on Fines4U then.

Makes sense now when looking at about - http://www.fines4u.co.za/The_Team.html
 
ToxicBunny said:
Their PayFast account has been disabled...
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Knowing what I know now, is that there is more to the story of Fines4U. I am actually now disappointed in the way JSPA peddled that story and the whole legal notification to TMT from Fines4U. Some reporters should probably get the inside scoop - this is unfortunately just sensationalism.
 
MagicDude4Eva said:
Knowing what I know now, is that there is more to the story of Fines4U. I am actually now disappointed in the way JSPA peddled that story and the whole legal notification to TMT from Fines4U. Some reporters should probably get the inside scoop - this is unfortunately just sensationalism.
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I think the issue is more about the harassment of the public by TMT - I know a couple of people that have been bombarded with SMSs from TMT
 
Is there any way for me to check if they are billing me without having registered with them. I have not used the highways but am curious if they have an outstanding bill for me anyways.
 
Are there signs saying 'motorway toll gantry in 1km, next exit' ? They do that
In other parts of the world - they tell you how to avoid the tolls
 
So I got this mail from SANRAL's VPC

Account Name: XXXXX
VPC Account ID: 10025599271
Date: 2013/12/23

Dear e-road User

Our records indicate that you have made use of the Gauteng e-roads and have outstanding e-toll transactions older than 7 days in the amount of R 663.36, reference number 1312056912.

Please contact the e-toll Violations Processing Centre (VPC) on 0800 SANRAL (726 725) to arrange payment.

Please note that early settlement may result in a discount on the outstanding amount of your Violations Processing Centre (VPC) Tax Invoices.

Discounts are available to registered e-toll Account holders with up to date accounts. For further information on discounts, please visit our website on www.sanral.co.za or call our e-toll Call Centre (details listed below). Should you need any further assistance, please do not hesitate to contact the e-toll Violations Processing Centre (VPC) as indicated below:

Call Centre Number: 0800 SANRAL (726 725) 6am-10pm
Website: www.sanral.co.za

e-toll Violations Processing Centre (VPC)
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Next steps?

This isn't a legal invoice.
 
Tander said:
So I got this mail from SANRAL's VPC



Next steps?

This isn't a legal invoice.
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It seems strange that they don't issue an invoice with the email. WTF is the point of sending an email referring to an amount owing and to VPC tax invoices when they may as well just send the invoices? Either they want to make it as hard as possible to pay without contacting them (where you'll no doubt be lied to that you have to register), or their billing system is not quite ready for this.
 
Anger over e-toll billing errors

Many motorists are complaining about problems with the e-toll system - from bills delivered to people who don’t own cars to credit card details being lost and e-tags that won’t work.

Opposition to Urban Tolling Alliance chairman Wayne Duvenage said its website had been inundated with people writing in about strange happenings with their e-toll accounts.

People are also turning to social media platforms to vent their anger as well as customer service rating centres such as Hello Peter.

Heimrich Swart lives in Mokopane, Limpopo, and has not been in Gauteng since the beginning of the year. His wife does not have a car registered in her name. But last week she received SMSes from the e-toll violations processing centre informing her she was behind on her account.

Swart said he called the customer call centre to enquire about the messages but none of the four people he spoke to could help him.

“After being on the phone for 21 minutes without getting any help, I put the phone down.”

Alastair Dooley registered for an e-tag the day before e-tolling started on 2 December. He travels through seven gantries to get to work.

He registered online and the South African National Roads Agency Limited confirmed his credit card details were correct by processing a R1 transaction on his account.

But a few days later, Dooley got an e-mail from Sanral saying his credit card had been declined, and then the call centre told him his credit card had expired.

HOT-LISTED

“But I was on my account and I could see the expiry date on the system was correct and the credit card hadn’t expired,” Dooley said.

He was then told that his credit card had been hot-listed and that he must go into a customer call centre and swipe the card.

“As soon as they said I had to swipe the card, I knew there was a problem with their system. I told them I believed they were lying to me and that they had a problem with their system, but they denied this,” Dooley said.

Dooley knew a woman who worked for a bank on the e-toll project and asked her if she knew anything.

“She told me there was a glitch in their system and that the credit card details of all those who had registered between 1 and 4 December could not be retrieved,” said Dooley.

There were 84 complaints against Sanral on the Hello Peter website in the past week.

One customer wrote that they had sold their vehicle in July 2013 but Sanral had put this vehicle on their account. The customer centre couldn’t help, and the customer wrote that, “to make matters worse, they confirmed the vehicle was deleted from my account but (money) still gets deducted”.

Another motorist wrote about going to a customer service centre for help. After an hour there, officials deleted two extra accounts that had mysteriously been added to the motorist’s original account.

A few days later, the same motorist got a letter saying there were discrepancies with the account, so no discount would apply, and telling them to go to a service centre to link the tag again.

Sanral spokesman Vusi Mona said he could not deal with individual customer complaints and urged motorists to call their call centre to get help. - The Star
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http://www.iol.co.za/motoring/industry-news/anger-over-e-toll-billing-errors-1.1625888#.Urfz47QeR8s
 
Another motorist wrote about going to a customer service centre for help. After an hour there, officials deleted two extra accounts that had mysteriously been added to the motorist’s original account.

A few days later, the same motorist got a letter saying there were discrepancies with the account, so no discount would apply, and telling them to go to a service centre to link the tag again.
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The reason scamral is pushing for etags is so that everything can be automated, and yet gross incompetence is even sinking that ship.

Good luck scamral, you have a few more months of existence as you know it.

P.S. prepare yourself, voting season is open and you are a political hot topic :D
 
Still only posturing and threats.... no-one has drawn swords for a duel yet.
 
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