The negativity towards Cool Ideas

lkswan747 said:
Our hard earned money is being wasted on incompetence! We are fully in our rights to demand service at acceptable levels but at the same time, this does not give us license to be rude, racist or a downright icehole. Courtesy costs nothing and can still be used when addressing a complaint.
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Just by reading the comments so far, mostly everyone is in agreement.

Complaints about inadequate service is a right everyone has using their hard earned money for said service. Hopefully the powers in charge use these complaints to work on bettering the service.

My post is directly pointing to those who feel it is ok to spew hatred and attack another person. Regardless of how fed up you are in life with a company or service, when you do that you have no more conscience over another persons feelings and that is a worrying thing.
 
dotdan said:
Just by reading the comments so far, mostly everyone is in agreement.

Complaints about inadequate service is a right everyone has using their hard earned money for said service. Hopefully the powers in charge use these complaints to work on bettering the service.

My post is directly pointing to those who feel it is ok to spew hatred and attack another person. Regardless of how fed up you are in life with a company or service, when you do that you have no more conscience over another persons feelings and that is a worrying thing.
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Well this is the whole point of us being around in the first place, receiving direct abuse doesn't exactly motivate sticking around on public forums. Which is why most companies end up having reps or multiple reps.

So thanks for your post and support.
 
lkswan747 said:
I am not defending anyone or anything but I think the fact that service levels in this country have reached such pathetic levels adds to peoples frustration. Just think, Home Affairs, Vehicle license renewals, Drivers license renewals, Escum and most services are a real pain in the rear. Nothing is simple anymore, things that used to work don't and the working ones are on the verge of collapse.
Our hard earned money is being wasted on incompetence! We are fully in our rights to demand service at acceptable levels but at the same time, this does not give us license to be rude, racist or a downright icehole. Courtesy costs nothing and can still be used when addressing a complaint.
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Completely agree, however one of the CI reps is very abrupt. To reply politely to one of his/her curt remarks would not sit well with me.

Paul's often online late into the evening and often on weekends, which really is amazing service.
 
maumau said:
Completely agree, however one of the CI reps is very abrupt. To reply politely to one of his/her curt remarks would not sit well with me.

Paul's often online late into the evening and often on weekends, which really is amazing service.
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Agree with this
 
All the reps need to take lessons in dealing with the public from the Afrihost reps.
 
Cool Ideas one of the most loved ISP's of a year ago, has befallen some hard times recently with DDOS attacks, Poor call center performance, lack of communication and a few other niggles.
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So, you expect a business to survive and/or thrive when
a) it periodically cant provide the service it is being paid to provide
b) is poor at managing customers (call center performance, lack of communication), and on top of that also has
c) a few other niggles?

That's a very African view of things and the EFF would applaud you. Heck if I was getting this internet for free I guess I'd be ok with it. But as also mentioned I'm paying above the going rate for this nonsense. Kind of like a mini-Eskom?

Don't get me wrong - I'm still with CISP and haven't left yet because I know they're small and I've given them the benefit of the doubt. However, this is not the recipe for successfully growing your business. I dont have any sympathy for them and I think personal attacks are uncalled for/not acceptable - I just want the service I'm paying for. So long as I get it, I'll pay. When I dont, I'll walk. This business stuff is pretty simple.
 
Markd said:
So, you expect a business to survive and/or thrive..........

That's a very African view of things and the EFF would applaud you.
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Of course not. CI has work to do. Customer support being primary concern.

Eskom and all other SOE's have been disasters for multiple years now.

Cool Ideas had a crappy 2019. The customer ratings on most social media shows this but they were rated top ISP in 2018. So what happened? Grew too quickly and was found wanting? Case of a big head syndrome? Just plain terrible luck (DDOS) or a combination of everything? Now instead of doing the simple business stuff as you say, people stayed on and kept shouting abuse and hurling insults like 10 year old kids rather than moving on to another ISP.

I believe they same as you. Give me what I pay for, or I go. I still get what I pay for and I luckily don't have to deal with their call center. If that changes I am out.
 
dotdan said:
Of course not. CI has work to do. Customer support being primary concern.

Eskom and all other SOE's have been disasters for multiple years now.

Cool Ideas had a crappy 2019. The customer ratings on most social media shows this but they were rated top ISP in 2018. So what happened? Grew too quickly and was found wanting? Case of a big head syndrome? Just plain terrible luck (DDOS) or a combination of everything? Now instead of doing the simple business stuff as you say, people stayed on and kept shouting abuse and hurling insults like 10 year old kids rather than moving on to another ISP.

I believe they same as you. Give me what I pay for, or I go. I still get what I pay for and I luckily don't have to deal with their call center. If that changes I am out.
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IS CI a SOE?
 
Not all negativity is unearned, unfortunately.

Asked a few questions & for a quote on switching from Telkom & the answer I got confirmed that I am on Telkom (duh!) with a link to go look at stuff on their website.

Ded right out of the starting blocks, lol!
 
grok said:
Not all negativity is unearned, unfortunately.

Asked a few questions & for a quote on switching from Telkom & the answer I got confirmed that I am on Telkom (duh!) with a link to go look at stuff on their website.

Ded right out of the starting blocks, lol!
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Was the information you required not on our website? And you would have been on Openserve which is probably why they confirmed your provider is Openserve not Telkom. Our connect team and processes are not there to issue quotes, the website provides information and signup process to streamline and help customers. So sorry you feel that way.
 
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