The negativity towards Cool Ideas

D

dotdan

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I am really getting so tired of reading the negative, toxic and sometimes vile comments lately.

Every second post or comment is someone attacking CISP, but even more worrying attacking the representatives personally. Just ugly human nature. You would not talk to someone like this when you are face to face with them, but somehow it is ok to spew vile comments when you are behind a computer?

This cancel culture that is running across social media lately is not constructive, in fact it is harmful to both customers and business.

Cool Ideas one of the most loved ISP's of a year ago, has befallen some hard times recently with DDOS attacks, Poor call center performance, lack of communication and a few other niggles.

Now I am not here to defend CI at all. I have had a few irritations with them over the last year and I too have jumped on a few bandwagons. Yes, they can do better in terms of their customer support and the way they communicate, perhaps get in someone to really drive that customer experience home from within the company. Whatever.

But attacking these representatives on a personal level needs to stop. Nobody gives you the right, no matter how much money you spend a month, to attack and belittle another human being.

Show me any other ISP where they sit and post way into the morning hours trying to help people with latency or streaming issues? Just the other day I noticed posts from them at 3AM! Who does this? Do not think for one second they are not concerned or passionate about their business.

Those who complain about prices, move on. Find another ISP that fits your budget, it is your prerogative. CI has always been a tad more expensive than other ISP's and I for one believe it justifies their infrastructure and the internet experience they provide us. They did not have a great 2019, any company has ups and downs. Most of it was not even their fault.

Time people conduct themselves better whether face to face or behind a pc screen. I want to be part of community that drives the best possible internet experience a company can provide in SA. We have enough crap we have to deal with daily, lets not get on MyBB every day to spew more negativity and hatred.
 
I have had very few issues with CISP, only one that I remember clearly, I have always had great service from them but do see a lot of negativity on here as well as social media.
 
R4ziel said:
I agree, personal attacks are a bit harsh and uncalled for, but the comments on how the company needs to do better with communication and getting their network in order are justified.
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Agreed. If you as a company provide a kak service you can be called out for it and people can join other ISPs.
Rather than threatening people, they can use their wallet and join other ISPs.

I guess OP learned a new sentence - "Cancel Culture"
 
I used to work for a token-ring network company before they went titsup because of Ethernet. But the support that they provided was awesome. They was no limit to the support. Every company that I have worked at since then has always placed barriers in place for support, such as you spending to much time on that or you wasting money and we have to stop it. Cool Ideas comes close to providing support like Madge Networks and I think they do an excellent job!
 
Hellhound105 said:
I guess OP learned a new sentence - "Cancel Culture"
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I guess so. There has been numerous articles about this "cancel culture" that has taken over social media lately. People tend to jump on negative bandwagons about anything and anyone just because it is the cool thing to do.

Toxicity and negativity is now instilled into society as a normal way of handling any situation online. There is no more regard for proper conduct or manners. It is all just hatred.
 
dotdan said:
I guess so. There has been numerous articles about this "cancel culture" that has taken over social media lately. People tend to jump on negative bandwagons about anything and anyone just because it is the cool thing to do.

Toxicity and negativity is now instilled into society as a normal way of handling any situation online. There is no more regard for proper conduct or manners. It is all just hatred.
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This I agree with, we see it a lot, one person has ONE bad experience at a company due to some out of control issue, and now he goes online and preaches like it's a religion to not use the company for whatever, and in the end it was just a simple mistake that could have been cleared up in minutes with proper communication.

If the same happened when we got good service, there would be a forum flooded with great experiences from companies, drowning out the negative anomalies, but like always "Drama sells"
 
Uhm if you are applying for a job vacancies are posted on the website when available...
 
dotdan said:
I guess so. There has been numerous articles about this "cancel culture" that has taken over social media lately. People tend to jump on negative bandwagons about anything and anyone just because it is the cool thing to do.

Toxicity and negativity is now instilled into society as a normal way of handling any situation online. There is no more regard for proper conduct or manners. It is all just hatred.
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These things don't sprout out of thin air. People pay for a service. If a consumer feels they are not getting their money's worth they have every right to express their displeasure or dissatisfaction. Service providers performing sub-par should be taken to task, especially providers that continually and consistently experience the same issues and a distinct lack of communication to their clients on how these issues will be mitigated. I think the CI price increase, all things considered, was a bit too much too soon for some as well. Yes, apparently the increase was out of their hands....but...really though...was it ?

Settling for mediocrity shouldn't be an option.

Agree with you on the personal attacks on reps being somewhat too far.
 
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R4ziel said:
This I agree with, we see it a lot, one person has ONE bad experience at a company due to some out of control issue, and now he goes online and preaches like it's a religion to not use the company for whatever, and in the end it was just a simple mistake that could have been cleared up in minutes with proper communication.

If the same happened when we got good service, there would be a forum flooded with great experiences from companies, drowning out the negative anomalies, but like always "Drama sells"
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But also when you do get good service and compliment often you get called a fanboi, white knight or you get called out for being sponsored or paid by the company which is rather sad.

With this whole WACS and SAT3 being down i can say Cool Ideas has been solid, i've had all my gamer friends complaining and asking for Warp configs to just get online, meanwhile i've had my full line speed every day with just a slightly higher ping.
 
MEIOT said:
Service providers providing performing sub-par should be taken to task
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In a reasonable and fair manner yes, assuming the service provider is open to listening to feedback. It's not very helpful if someone makes a "Cool Ideas suck and they are completely useless" post every time his router has a problem which has nothing to do with CI.

I agree some anger towards CI is justified, but it needs to be more constructive and less pitchforky
 
CrypticZA said:
But also when you do get good service and compliment often you get called a fanboi, white knight or you get called out for being sponsored or paid by the company which is rather sad.

With this whole WACS and SAT3 being down i can say Cool Ideas has been solid, i've had all my gamer friends complaining and asking for Warp configs to just get online, meanwhile i've had my full line speed every day with just a slightly higher ping.
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I've seen this as well, especially in the Evetech threads, I've posted there about my excellent experiences often and I've even been Pm'd to stop posting as it is obvious I work for the company and need to earn a salary, wtf
 
dotdan said:
I guess so. There has been numerous articles about this "cancel culture" that has taken over social media lately. People tend to jump on negative bandwagons about anything and anyone just because it is the cool thing to do.

Toxicity and negativity is now instilled into society as a normal way of handling any situation online. There is no more regard for proper conduct or manners. It is all just hatred.
Click to expand...

Depends on how you look at it. I shall use a few examples:

1. Ford v Ferrari - Metacritic score of 81? People liked watching a feel good story and nothing being shoved down their throats.

2. Terminator Dark Fate - Metacritic score of 54? Don`t have to explain

Ok lets use companies

Telkom - Used to screw everyone over until a new cable provider came along that provided a better service

The negativity you speak of must originate somewhere. My current ISP works....for now. Yet I know the customer service sucks. So one day a catalyst will occur where I will be pushed over the edge.

People are sick and tired of waiting for resolutions from companies.

You should see whats happening to Pokemon, a product people are buying. If I were to "cancel" playing Pokemon its not that its the culture or cool thing to do, it`s because of what the company is doing.


Personal attacks should stop yes and companies need to up their game.
 
I am not defending anyone or anything but I think the fact that service levels in this country have reached such pathetic levels adds to peoples frustration. Just think, Home Affairs, Vehicle license renewals, Drivers license renewals, Escum and most services are a real pain in the rear. Nothing is simple anymore, things that used to work don't and the working ones are on the verge of collapse.
Our hard earned money is being wasted on incompetence! We are fully in our rights to demand service at acceptable levels but at the same time, this does not give us license to be rude, racist or a downright icehole. Courtesy costs nothing and can still be used when addressing a complaint.
 
Its not only this country:

Take something as the following, it`s not a "Cancel Culture", people are fed up with paying money and companies doing different ****.

Warcraft 3: Reforged Is Generating More Anger Than Acclaim

When Blizzard announced and launched Starcraft Remastered, the fan and critical response was excellent. People were pleased with the product and quality of the remaster and Blizzard was commended for the work it did. When the company announced Warcraft 3: Reforged, it gave fans plenty to look...
mybroadband.co.za mybroadband.co.za


 
Well, here are the facts - when I with CI, I was having at least one major issue a month, and that's in addition to the DDos stuff. Peering to other ISPs not working right, ICMP black holes, etc. Since moving to another provider - not one single problem. So yes, personal attacks don't help, but CI are hardly blameless here.
 
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