That's annoying
What I would do when RMA'ing is also provide a detailed self-analysis with step by step and pics.
I RMA'd a motherboard to Wootware, and it was sent it back to me saying it was "working".
I then needed to perform more detailed tests and steps to show that it really was not working correctly.
This made the RMA process unnecessary long (collect from me. next day delivery, maybe 2-3 days later tell me all is well, next day delivered to me, 1 day self-testing, next day arrange pickup, next day collected, next day delivered and a replacement shipped, next day delivered - so probably 10 days )