Phase 1 to 3: How SA car dealers are adapting to the new normal
It's life, Jim, but not as we know it.
With apologies to Star Trekkin’, that’s what we’ll be facing for the foreseeable future as the world gets to grips with living in a Corona-19 world.
It will affect everything we do in no small measure, whether it be in a professional or social capacity. Anything we buy will have certain protocols attached to them all in an attempt to protect us and those that serve us.
It will be the same, too, if you’re in the fortunate position to be able to buy a car.
For this reason, vehicle manufacturers have had to put measures in place as restrictions are slowly being lifted under certain lockdown levels designed to mitigate potential risks.
It’s been a three-phased approach, with Phase 1 allowing dealers to operate with up to 30 percent of their employees until Saturday.
Strict social distancing, mandatory wearing of face masks and daily screening of employees will be the order of the day.
During level 4, all visitors and customers will be required to sign a register, and no children will be allowed into dealerships.
All vehicles will be sanitised after any service visit or test drives. Vehicles on the sales floor will also be regularly disinfected.
Phase 2 kicks in from May 25 to June 6, and will allow dealerships to operate with up to 60 percent of their employees. Limited customers will be allowed to enter dealerships under strict hygiene and social distancing guidelines, and remote vehicle sales will continue for customers with access to online services. On-site pick-ups and deliveries of fully sanitised cars will be allowed, with an option of home delivery, if possible.
Phase 3, which runs from June 8 until alert level 4 is lifted, allows dealerships to operate with its full staff complement. On-site customer contact will be allowed, but will be kept to a minimum.
At Ford dealers, anyone entering the premises will have their temperature checked with no-touch infrared thermometers, and will be required to wear a mask at all times.
The dealership floor plan, including customer waiting areas, will be re-organised to ensure appropriate social distancing. Hand sanitiser dispensers will be available, particularly in high visibility and high traffic areas.
From re-organised showrooms to car deliveries and customer registers - here's how Covid-19 is changing the car buying process.
www.iol.co.za



