There is a time synchronization problem with your system,Vicidial

[kalale]

Hello,

We're running vicidial for our small call center, it has been working fine for months now, but after a power failure we started getting this error "There is a time synchronization problem with your system, please tell your system administrator", I'm a linux noob and I see the guy that set it battling. is there anything I can try to try and sort this issue?

I've tried a couple of things from google but still not winning. (opensuse 12.1)

 

[Clarotech]

Check the date and time on the server.

# date
Mon Mar 30 09:32:07 SAST 2015

If that's incorrect then check your ntp status.

# ntpq -p
remote refid st t when poll reach delay offset jitter
==============================================================================
*gw.clarote 209.123.234.43 4 u 396 1024 377 4.743 -0.690 3.667

You can fix the time with

ntpdate pool.ntp.org

You may have to stop ntpd first in order to do that.

If ntpd is not running then

service ntp start
chkconfig ntp on

Above will start it and set to start at next boot again.

If the system time on all the servers is correct then you can also check the status of server_updater table in MySQL.

If you're looking for some Vicidial support drop me a PM.

 

[kalale]

Hi,

was away and couldn't give feedback on the issue.

It turned out that the issue was caused by the MySQL database being corrupt.

Thanks a lot

 

[Clarotech]

Ah yes, that will do it.