Things Cell C can do to improve their offerings

S

simonbuerger

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I've been with Cell C for 5 years and have sadly been very disappointed with them for much of that time... However their new data offerings are awesome, I mean they're cheaper than ADSL ffs! :wtf: I think what they've done is a massive step forward for the mobile data industry in SA...

Obviously there are many things they can still do to improve their offerings (and not just in the data arena). There is:

1. Revamping all of their 'old' data bundles to be more in line with their current special offerings. (http://www.cellc.co.za/internet/our-costs)
2. Allowing both contract AND prepaid customers to bolt-on these data bundles to existing packages.
3. Also making that process much easier (like VC have) by allowing customers to be flexible and convert airtime to data bundles or buy bundles with internet banking etc. Much better implementation of USSD codes goes hand in hand with this...
4. SMS bundles could do with similar treatment - and actually it's about time a network other than Virgin offered much better SMS deals. We all know smses are currently over 90% profit for Cell C, VC and MTN :cry:
5. Dropping their OOB rates from R2/meg (this price still makes me furious)
6. Actually start passing on the interconnect rate cuts to consumers ;)

And most importantly:
7. Improve customer service levels! Granted I haven't dealt with them in quite a few months, but it has never been a pleasant experience for me...

Actually the last 4 apply to all the other networks too...

If Cell C could do all these things they would fast become the best network in the country :)

So to Lars and everyone else at Cell C, keep this turnaround going and people will probably start falling over themselves to be with Cell C!

The End.
 
But isn't the 00B rates a stanard among all ISP's.If its any cheaper people wouldn't have to order bundles and just browse as they go along.Smaller 'top up' bundles might be a better option.
 
BOYAH said:
But isn't the 00B rates a stanard among all ISP's.If its any cheaper people wouldn't have to order bundles and just browse as they go along.Smaller 'top up' bundles might be a better option.
Click to expand...
Oh yes, it is a standard (except with Virgin AFAIK) - but that doesn't justify charging over R2000 a gig! To put it into perspective, the new offerings are between 3 and 4 CENTS per MB. They can clearly afford to drop the OOB rate substantially and still convince people to get data bundles...
 
They could also have told me their new 4G modem deal does not work on the i7 Macbook Pros. The salesman said it works on all computers and now its my problem.
 
@nut23.So what's the criteria when you say cheaper oob rates.Surely a person who uses only 20megs a month will be over the moon at having to pay R1/month for data and similarly someone who uses 50meg as a top up will balk at the idea of having to pay a 'reduced' rate of let's say R1.50/meg.Give me a figure of what you think is acceptable.
 
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50c. Then have Data Bundles as follows:
25MB @ R10 (40c/MB)
50MB @ R18 (36c/MB)
100MB @ R30 (30c/MB)
200MB @ R50 (25c/MB)
500MB @ R80 (16c/MB)
1GB @ R110 (11c/MB)
2GB @ R149 (7c/MB) (Current offer)
5GB @ R299 (5c/MB) (Current offer)

Seems fair to me.

*or just scrap the first 2 or 3 entirely.

EDIT: personally think they should maybe be even lower, but this would be a good start.
 
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Yes the first three won't be in the companies best interests to have,but the remaining bundles will be very resonable with some tweaking here and there.
 
I think something like below will help me a lot with a single contract.
1. 5 gb data bundle with the modem(As it is what we have now for R3000)
2. Control chat 100 or more.
3. Two Sims both active at the same time.(One sim to use for voice calls and data in the cell phone and other Sim to use in modem.)

With this what i can achieve is a single payment for month and single service provider i.e Cell c. And the bill is fixed because data is prepaid and it is control chat.
I can use the same 5GB data on both cell phone and modem.

Does anybody also think the same way or am i expecting too much?
 
kotesh said:
I think something like below will help me a lot with a single contract.
1. 5 gb data bundle with the modem(As it is what we have now for R3000)
2. Control chat 100 or more.
3. Two Sims both active at the same time.(One sim to use for voice calls and data in the cell phone and other Sim to use in modem.)

With this what i can achieve is a single payment for month and single service provider i.e Cell c. And the bill is fixed because data is prepaid and it is control chat.
I can use the same 5GB data on both cell phone and modem.

Does anybody also think the same way or am i expecting too much?
Click to expand...
Something like what VC has?
Vodacom said:
Data SIM
Vodacom Data SIM is a solution that enables individual customers to use up to three devices simultaneously; such as a cellphone, smartphone and datacard. The customer is able to receive calls whilst being connected to the Internet. The Data SIM solution enables mobile users to improve productivity and efficiency as the various SIM cards can be kept permanently in each device, keeping the users connected while using different applications such as voice and data simultaneously.
Click to expand...
http://old.vodacom.co.za/business/services/mobilevalueaddedservices.jsp

Think MTN have it too, so definitely not too much to expect!
 
kotesh said:
Thanks nut123.

Cell C,
Can you please tell me anything of this kind is available or is in planning for future product offering?
If everything i mentioned is not possible in one contract, at least an option to add the 5GB data bundle to a sim which is already on control chat package.
Thanks
kotesh
Click to expand...

Hi Kotesh,

Be assured that we value your feedback and the suggestions raised by you has already been escalated to the senior marketing management concerned for consideration.

Regards
Cell C
 
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