Things that irritate you - Part 2

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The_Librarian said:
Having a blank crontab where previously your crontab was populated with lots of entries (especially for backups/replication/[insert $critical method here] will be a major PITA getting everything back to what it was.
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I had backups so it wasn't too bad. But regardless, my fat fingers will hopefully not be making that mistake again any time soon
 
PhireSide said:
Yup. Imagine my shock when I lost my 10 or so lines and had to try remember what I had configured. I fortunately had a backup, but it was still a bit of a schlep to recover. Just being more careful would have been a much better idea from the get go :ROFL:
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I can imagine, we once had a guy nuke a crontab that was about 50 lines :-(. Cause users wanted constant reports on various things and the old application could only get them done via bash and db queries. Luckily we also had a backup, but we did let him stew for a bit.
 
Just because I'm on my phone all the time it doesn't mean I'm a phone guru. People asking me to add their work email on their phones, how to set to roaming and check settings on their Windows phone which I didn't know still exists and have never even had experience with one.

FFS all I do on my phone is play puzzle quest and look at Instagram models.
 
Ninja'd said:
Just because I'm on my phone all the time it doesn't mean I'm a phone guru. People asking me to add their work email on their phones, how to set to roaming and check settings on their Windows phone which I didn't know still exists and have never even had experience with one.

FFS all I do on my phone is play puzzle quest and look at Instagram models.
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do a factory reset on their phones, then go all "oops" ...
 
This all too-common exchange at work;

Idiot: 'X-device' is not working.
Me: Can you explain what the problem is or tell me what the error message is (they have screens that literally tell you what the problem is)?
Idiot: I don't know, its just not working.

Some of these can and have to be fixed remotely, others require a simple reset I can walk you through over the phone. Other issues may require that I attend to the call with tools. Now I need to walk there and check what the issue is, either lugging tools I don't need or having to go back to fetch something I could've had with me in the first place if they just provided more information. Nothing infuriates me more than vagueness when asking for assistance.
 
Clients who call you several days after an 'error' occurred. The logs have now been overwritten and you cannot track what was done. And the client has no idea. It just didn't work.
 
KT-B said:
Clients who call you several days after an 'error' occurred. The logs have now been overwritten and you cannot track what was done. And the client has no idea. It just didn't work.
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We have users that will log a request, the files aren't moving. Go check and look through logs, it's not moved ever from the logs. Ask the user when's the last time this has worked? They reply oh 2016, we've been using this other method through another solution you don't maintain since, cause your's never worked. But now the other one doesn't work we need to use yours.
 
KT-B said:
Clients who call you several days after an 'error' occurred. The logs have now been overwritten and you cannot track what was done. And the client has no idea. It just didn't work.
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That too.

Or another famous one:

User: Its not working. We've been struggling for the last 3-days and we are falling behind now. This is unacceptable. When are you going to come and fix it?
Me: I was not aware of any issues you may be facing. Did you log a call earlier in the week?
User: No, I'm telling you know.

Nice. Crap all over me for your 3-days of struggles but you are only informing me of the problem now.
 
^ that

somehow it is required that IT have a working crystal ball and know of any issues the moment these occur

tough titties, it does not work that way IRL. You encounter a fault, you send in a ticket/log a fault. Then you wait for IT, and if they haven't responded within a day or two, bump that ticket. And do it every day until they respond.

And keep your supervisor/manager/boss in the loop.
 
thestaggy said:
This all too-common exchange at work;

Idiot: 'X-device' is not working.
Me: Can you explain what the problem is or tell me what the error message is (they have screens that literally tell you what the problem is)?
Idiot: I don't know, its just not working.

Some of these can and have to be fixed remotely, others require a simple reset I can walk you through over the phone. Other issues may require that I attend to the call with tools. Now I need to walk there and check what the issue is, either lugging tools I don't need or having to go back to fetch something I could've had with me in the first place if they just provided more information. Nothing infuriates me more than vagueness when asking for assistance.
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Haha. Had the same issue with my SO (She runs her own little business and I'm her "CIO")

SO: "Application X is not working and Gmail is not working"
Me: "What is the error"
SO: Our internet is broken
Me: "Hmmm. Your are calling me on WhatsApp from our Wifi. Internet is working"
.......

Ended up that her Gmail account was set on offline. The App was corrupt.
 
The best is "This is always breaking down / not working". "When last didn't it work?" "10 months ago." "And what was the problem then?" "Um our IT changed the port address" :X3:
 
When you can't find the utensil you're looking for in your special utensil kitchen drawer. Always takes me 10 minutes to find the pizza slicer.
 
Sepeng said:
When you can't find the utensil you're looking for in your special utensil kitchen drawer. Always takes me 10 minutes to find the pizza slicer.
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That's why you should always ask your wife to do the cooking and things in her kitchen.
 
Sepeng said:
When you can't find the utensil you're looking for in your special utensil kitchen drawer. Always takes me 10 minutes to find the pizza slicer.
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Or, when you are 30min late for work, after hunting for missing keys at 5am (including the whole house, garage and checking inside the car itself twice). Found them on the car seat where they'd fallen out of your pocket. It was dark in there!
 
People getting all excited and sniffing my exhaust fumes as I was driving to accommodate driving conditions (wet road etc).
Nope, did not drive like an old granny at 20km/h, drove 60km/h thereabouts. And it was not on the highway.
 
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