Carl Fuchs
New Member
What did I discover on Sunday 25th of May? I can’t connect to any of my FTP addresses and update or maintain any of my websites. Now I was really beginning to get fed up with these guys from Wireless SA, so much so that I was starting to think that I bought a share in Useless-SA…
Monday Morning I phoned Graham Thompson, and the office… the office (Melissa) could not help me, and Graham Thompson from Wireless SA said he “can’t believe it”… It must be a setting on my side, but he will get his technician to call me right away. I explained to him that I’m able to connect to any FTP address to any of my sites via my cellphone, but not when I’m connected thru Wireless SA’s Internet.
He again said his technician would contact me ASAP. Monday came and Monday went… with no technician calling me….
Tuesday, 27th of May, I decided that I had enough of Wireless SA, their incompetence, empty promises and failure to deliver a service as promised, for which I have already paid for. Surely you don’t sell a car but tell the customer that the wheels will be arriving a bit later… You give them the whole package that they have paid for. So, lets work it out… I charge R 340-00 per hour for website design, fault-finding and maintenance… Thursday 22nd of May I moved over to them, and now it was already Tuesday 27th of May. That’s 6 days of 8 working hours a day worth an hourly income of R 340-00 missing…. 6(Days) x8 (Hours per day) = 48… 48(Hours) x R 340-00 = R 16320-00 gone!! Missing!! Money lost!! Not in my bank account!!
Then I also have the problem of people e-mailing me asking were the pictures are that was taken over the weekend and that was supposed to be uploaded onto the site. I have another website on my case wanting to know why their new advertisements are not uploaded onto their websites. I get phone calls from sponsors wanting to know why their specials are not uploaded on any of the sites I maintain, build and update etc… Needless to say… Wireless-SA was making my company looking really bad, all because of their incompetence. Sponsors were threatening me to withdraw… I was loosing money…
Having no other choice than to dump this so-called Internet service provider, I started looking for another option, and quickly found someone else willing to help me. I also had a chat to my layer and she advised me to get rid of this incompetent company as soon as possible. I phoned up Melissa Roberts at Wireless SA again, and kindly instructed her that I had enough of their empty promises, and that I couldn’t really complain about their services, simply because there was no service to complain about in the first place!! I asked her to please send someone to come and remove their non-operating installation, and to refit my old installation the way that they have found it.
I furthermore advised her that I will be taking legal action against them for my loss of income, and that I do expect them to reimburse me the fees I have paid for their installation that was still not working as promised some 6 days ago. Her answer to me telling her all that?? A simple…. “OK….”
I then phoned Graham Thompson, the supposed “Big boy” of this pathetic company as well, and he told me that he was chatting to Melissa Roberts and that I must hang on a while so he can sort out things. His exact words were “Let me call you back in 2 minutes…”
Almost 2 hours later one of their so-called “Technicians” phoned me back and this was the conversation:
Technician: Hi Mr. Fuchs… I was told to call you and that you seem to have a problem…
Me: Yes… My Internet is working and I’m able to surf the net, but I can’t connect peer to peer or use any of my ftp accounts to connect to my servers as promised.
Technician: That’s strange.
Me: It must be a firewall setting or a Mikro-tik issue, as I’m able to connect from my cellphone to any of the ftp addresses I need to. Just log in on your mainframe and ping me, then pick me up.
Technician: Ummmmmmmm oooookkkkk… (Very uncertain and completely caught by surprise)
Technician: Ok, I see you are online….
Me: Right, I’m going to connect to a remote server… watch what happens….
Technician: Yes I see you are trying to do something on this side…. Ummm where did you go??
Me: Exactly!! I got disconnected…. Nice hey? So, you agree it must be a firewall setting that wont allow me to connect directly, as my peer to peer also doesn’t work. Either that, or a NAT setting on the Mikro-tik system or a setting not reset on my installation card…
Technician: I don’t know what is wrong…
Me: Well, find me someone that can fix it… or log into the system, look on my Mikro-tik profile and check for firewalls and all the other configured settings…
Technician: I don’t know exactly what to do there, and the other guy is the admin, so he’s not here right now…. Can we call you back as soon as he is back in the office?
Me: If you can promise me that you will sort out this **** before the end of business today, then do so, otherwise, come fetch your non-working installation and put back my old stuff…
Technician: OK
Needless to say and as can only be expected by a totally useless company like Wireless SA, nobody phoned as promised… Also, I decided to give them the whole of Wednesday, the 28th of May to call me back as well, just in case their phone-lines were stolen or their cell phones ran out of airtime or something… Once again… no call-back… no service… no technical support… no 100% working Internet… no peer to peer… no connections to any ftp servers… Another 2 days of income lost... Pure incompetence from Wireless SA!!
Thursday the 29th of May, Melissa Roberts phone me “to find out if my issues were resolved” I said no, and also said to her that I’m still waiting, 2 days later, for their so-called technical department to figure out what was wrong and to phone me back.
She clearly had no idea what was going on, and frankly, I didn’t care any more. I simply said to her that she could expect a phone-call from my layer, and that they must come undo their installation immediately. She then told me that their technical department was out on a site, and therefore couldn’t call me back, and that they are busy with installations, bla bla bla….
I then contacted my layer, and instructed her to go ahead with proceedings. My layer contacted them time and time again, with Graham Thompson not being in the office.
Friday the 30th of May, 9 days since my installation, and me loosing bags full of money because of Wireless SA’s incompetence, empty promises and lies, my layer finally got hold of Mr. Graham Thompson from Wireless-SA. He told her that me contacting a layer and getting one involved was taking it a bit far… clearly he had no idea what was going on in his company, or frankly just didn’t care. He also asked my layer if she was a personal friend of mine!! How pathetic!!
He then also said to her that he would contact her and see when he can come undo their installation, but that they were busy. That meant that I would have to wait, as I did not want to remove anything that they might later say that I have damaged, since I would like my money repaid to me.
My layer kept contacting the office throughout the day, speaking to Melissa Roberts, the receptionist at Wireless SA, asking her countless times to please remove their system from my property. It later turned into my layer demanding some action!! Melissa Roberts from Wireless SA’s response: “I get plenty of these phone calls every day…” Well now… that should say enough about a pathetic company such as Wireless SA!!
I contacted him myself on the afternoon of 30th of May, asking him when they will come remove their installation. He told me that he did not give my layer any specific time or date, and that I must just wait till they find the time. When I asked him about giving me my money back for the installation, he told me that I paid for the installation, and not necessarily for the new aerial… thus he can not re-pay me the money I paid to them.
So, in other words… I didn’t pay for the aerial… I paid for the installation according to him… well.. Wake up Graham Thompson!! Your company’s installation wasn’t working!! Point!! Enough said!!
Needless to say, I got a new service provider, asked them to take down Wireless SA’s junk and fitted my old stuff back… configured my settings to the new ISP’s specs and I’m no longer wasting my time with Wireless –SA. I am however in the process of taking legal action for loss of income, and trying to get my money back that I paid for their non-operational installation.
So, as a final word…
If you would like a service provider that feels absolutely nothing for you, your time, your business or your income… use Wireless SA!
If you would like to make use of an Internet Service Provider such as Wireless-SA, don’t expect any fireworks or technical back up.
If you would like to make use of Wireless SA, expect not to be called back anytime soon.
If you do use Wireless SA, make sure you don’t pay them anything until everything is working 100%.
If you use Wireless SA, try sign-language… they might just understand that…. Since they find it hard to follow any other instruction.
If you use Wireless SA, don’t complain about service, cause their isn’t any service to complain about!!
Use Wireless SA if you want to get screwed like me.
If you would like to contact me about my ordeal with Wireless SA, or would like to ask me any questions about my ordeal regarding the total incompetence, lack of service and a pathetic way in which a company such as Wireless SA is doing business, you can gladly mail me at junk @ nightguide.co.za , or contact me on 083 755 5958
Carl Fuchs
Strand
South Africa
Monday Morning I phoned Graham Thompson, and the office… the office (Melissa) could not help me, and Graham Thompson from Wireless SA said he “can’t believe it”… It must be a setting on my side, but he will get his technician to call me right away. I explained to him that I’m able to connect to any FTP address to any of my sites via my cellphone, but not when I’m connected thru Wireless SA’s Internet.
He again said his technician would contact me ASAP. Monday came and Monday went… with no technician calling me….
Tuesday, 27th of May, I decided that I had enough of Wireless SA, their incompetence, empty promises and failure to deliver a service as promised, for which I have already paid for. Surely you don’t sell a car but tell the customer that the wheels will be arriving a bit later… You give them the whole package that they have paid for. So, lets work it out… I charge R 340-00 per hour for website design, fault-finding and maintenance… Thursday 22nd of May I moved over to them, and now it was already Tuesday 27th of May. That’s 6 days of 8 working hours a day worth an hourly income of R 340-00 missing…. 6(Days) x8 (Hours per day) = 48… 48(Hours) x R 340-00 = R 16320-00 gone!! Missing!! Money lost!! Not in my bank account!!
Then I also have the problem of people e-mailing me asking were the pictures are that was taken over the weekend and that was supposed to be uploaded onto the site. I have another website on my case wanting to know why their new advertisements are not uploaded onto their websites. I get phone calls from sponsors wanting to know why their specials are not uploaded on any of the sites I maintain, build and update etc… Needless to say… Wireless-SA was making my company looking really bad, all because of their incompetence. Sponsors were threatening me to withdraw… I was loosing money…
Having no other choice than to dump this so-called Internet service provider, I started looking for another option, and quickly found someone else willing to help me. I also had a chat to my layer and she advised me to get rid of this incompetent company as soon as possible. I phoned up Melissa Roberts at Wireless SA again, and kindly instructed her that I had enough of their empty promises, and that I couldn’t really complain about their services, simply because there was no service to complain about in the first place!! I asked her to please send someone to come and remove their non-operating installation, and to refit my old installation the way that they have found it.
I furthermore advised her that I will be taking legal action against them for my loss of income, and that I do expect them to reimburse me the fees I have paid for their installation that was still not working as promised some 6 days ago. Her answer to me telling her all that?? A simple…. “OK….”
I then phoned Graham Thompson, the supposed “Big boy” of this pathetic company as well, and he told me that he was chatting to Melissa Roberts and that I must hang on a while so he can sort out things. His exact words were “Let me call you back in 2 minutes…”
Almost 2 hours later one of their so-called “Technicians” phoned me back and this was the conversation:
Technician: Hi Mr. Fuchs… I was told to call you and that you seem to have a problem…
Me: Yes… My Internet is working and I’m able to surf the net, but I can’t connect peer to peer or use any of my ftp accounts to connect to my servers as promised.
Technician: That’s strange.
Me: It must be a firewall setting or a Mikro-tik issue, as I’m able to connect from my cellphone to any of the ftp addresses I need to. Just log in on your mainframe and ping me, then pick me up.
Technician: Ummmmmmmm oooookkkkk… (Very uncertain and completely caught by surprise)
Technician: Ok, I see you are online….
Me: Right, I’m going to connect to a remote server… watch what happens….
Technician: Yes I see you are trying to do something on this side…. Ummm where did you go??
Me: Exactly!! I got disconnected…. Nice hey? So, you agree it must be a firewall setting that wont allow me to connect directly, as my peer to peer also doesn’t work. Either that, or a NAT setting on the Mikro-tik system or a setting not reset on my installation card…
Technician: I don’t know what is wrong…
Me: Well, find me someone that can fix it… or log into the system, look on my Mikro-tik profile and check for firewalls and all the other configured settings…
Technician: I don’t know exactly what to do there, and the other guy is the admin, so he’s not here right now…. Can we call you back as soon as he is back in the office?
Me: If you can promise me that you will sort out this **** before the end of business today, then do so, otherwise, come fetch your non-working installation and put back my old stuff…
Technician: OK
Needless to say and as can only be expected by a totally useless company like Wireless SA, nobody phoned as promised… Also, I decided to give them the whole of Wednesday, the 28th of May to call me back as well, just in case their phone-lines were stolen or their cell phones ran out of airtime or something… Once again… no call-back… no service… no technical support… no 100% working Internet… no peer to peer… no connections to any ftp servers… Another 2 days of income lost... Pure incompetence from Wireless SA!!
Thursday the 29th of May, Melissa Roberts phone me “to find out if my issues were resolved” I said no, and also said to her that I’m still waiting, 2 days later, for their so-called technical department to figure out what was wrong and to phone me back.
She clearly had no idea what was going on, and frankly, I didn’t care any more. I simply said to her that she could expect a phone-call from my layer, and that they must come undo their installation immediately. She then told me that their technical department was out on a site, and therefore couldn’t call me back, and that they are busy with installations, bla bla bla….
I then contacted my layer, and instructed her to go ahead with proceedings. My layer contacted them time and time again, with Graham Thompson not being in the office.
Friday the 30th of May, 9 days since my installation, and me loosing bags full of money because of Wireless SA’s incompetence, empty promises and lies, my layer finally got hold of Mr. Graham Thompson from Wireless-SA. He told her that me contacting a layer and getting one involved was taking it a bit far… clearly he had no idea what was going on in his company, or frankly just didn’t care. He also asked my layer if she was a personal friend of mine!! How pathetic!!
He then also said to her that he would contact her and see when he can come undo their installation, but that they were busy. That meant that I would have to wait, as I did not want to remove anything that they might later say that I have damaged, since I would like my money repaid to me.
My layer kept contacting the office throughout the day, speaking to Melissa Roberts, the receptionist at Wireless SA, asking her countless times to please remove their system from my property. It later turned into my layer demanding some action!! Melissa Roberts from Wireless SA’s response: “I get plenty of these phone calls every day…” Well now… that should say enough about a pathetic company such as Wireless SA!!
I contacted him myself on the afternoon of 30th of May, asking him when they will come remove their installation. He told me that he did not give my layer any specific time or date, and that I must just wait till they find the time. When I asked him about giving me my money back for the installation, he told me that I paid for the installation, and not necessarily for the new aerial… thus he can not re-pay me the money I paid to them.
So, in other words… I didn’t pay for the aerial… I paid for the installation according to him… well.. Wake up Graham Thompson!! Your company’s installation wasn’t working!! Point!! Enough said!!
Needless to say, I got a new service provider, asked them to take down Wireless SA’s junk and fitted my old stuff back… configured my settings to the new ISP’s specs and I’m no longer wasting my time with Wireless –SA. I am however in the process of taking legal action for loss of income, and trying to get my money back that I paid for their non-operational installation.
So, as a final word…
If you would like a service provider that feels absolutely nothing for you, your time, your business or your income… use Wireless SA!
If you would like to make use of an Internet Service Provider such as Wireless-SA, don’t expect any fireworks or technical back up.
If you would like to make use of Wireless SA, expect not to be called back anytime soon.
If you do use Wireless SA, make sure you don’t pay them anything until everything is working 100%.
If you use Wireless SA, try sign-language… they might just understand that…. Since they find it hard to follow any other instruction.
If you use Wireless SA, don’t complain about service, cause their isn’t any service to complain about!!
Use Wireless SA if you want to get screwed like me.
If you would like to contact me about my ordeal with Wireless SA, or would like to ask me any questions about my ordeal regarding the total incompetence, lack of service and a pathetic way in which a company such as Wireless SA is doing business, you can gladly mail me at junk @ nightguide.co.za , or contact me on 083 755 5958
Carl Fuchs
Strand
South Africa
