Throttling on MWEB 1MB premium account

[russella101]

hi guys i was wondering if you guys are experiencing the same thing as me. over the past week or so i have experienced that the threshold of how much data i am using has increased. previously with my account once i reached the 110GB mark for 30 days, my account would be throttled, but at the moment i am sitting on 114GB for the past 30 days and i have not yet been throttled. what has changed, has mweb increased their limits

 

[Paul Hjul]

my guess - and don't expect them to ever confirm this - is that the throttle threshold is actually calculated to fit a daily rate and a customers 30 day usage is rendered into an average. The daily average is calculated according to capacity over the number of customers so it isn't perfectly fixed and so as customers drop off the number goes up.

 

[MWEBHelp]

hi guys i was wondering if you guys are experiencing the same thing as me. over the past week or so i have experienced that the threshold of how much data i am using has increased. previously with my account once i reached the 110GB mark for 30 days, my account would be throttled, but at the moment i am sitting on 114GB for the past 30 days and i have not yet been throttled. what has changed, has mweb increased their limits

Morning russella101

The speed limiting on our packages only takes downloaded data into account. The information that reflects for the past 30 days is a combination of the downloaded and uploaded data.

You are able to see more information via My Account on our website.