EDIT: Update below http://mybroadband.co.za/vb/showthread.php/504002-Titan-Ice-Computers-questionable-business-conduct?p=9794836&viewfull=1#post9794836
If you have ever been given a credit note from Titan-Ice Computers, you might want to read this.
Just want to say I'm not out for conflict but I don't believe in keeping my mouth shut as this ordeal might be relevant to someone.
On 5 May 2012 I bought an Asus DSL-N10 ADSL Router from Titan-Ice Computers for R750. I gave it in for repairs a few months later after lightning damage and it was replaced by ASUS.
Unfortunately I received a faulty unit and ASUS support told me to return it.
On 22 Nov 2012 I gave it to Titan-Ice and after waiting 2 months, as well as buying another replacement unit at another online shop, I contacted Titan-Ice to hear why it’s taking 2 months to get a replacement unit. Getting back to me shortly thereafter, they informed me the supplier "lost" the router and I have the choice of waiting for a new unit as the supplier is out of stock or getting credit.
I chose to take credit as I already bought another router.
I was also informed that credit will only be passed once the supplier apparently tracks the lost router.
About a week later I was told that credit has been granted and it would take about a week for it to be finalized.
I decided to upgrade RAM with the credit and pay the difference with my credit card.
Titan-Ice told me I would need the ORIGINAL "Tax Invoice" in order to receive the full R750 credit, otherwise, with the RMA form they would only credit for somewhere around R629. (The phone was a bit noisy and I couldn't clearly hear the amount. I assume it's R629, the same price as on their website.
Failing to find the original, i phoned them and asked for a “Copy Tax Invoice” and within a minute they emailed a “Copy Tax Invoice” after searching for the router’s serial number.
When I went to collect the new RAM, I was told by the manager that they will not accept a “Copy Tax Invoice”. I told him that SARS will accept the “Copy Tax Invoice” and quite condescendingly he said that they’ve been in the industry for a bit longer than I have and submitting the "Copy Tax Invoice" would be illegal.
So what exactly do they propose a person does when you buy 5 items from them, return one item and they "only accept" the original “Tax Invoice” of which there IS only one, obviously leaving you with a "COPY"? What about your other 4 items?
I knew he was wrong but told him they’re not leaving me with much choice so I decided to take the R105 loss because I urgently needed the RAM for my studio/personal computer more than I need the R105 and I already drove 30km just to get there.
I’m no accountant so my word apparently didn’t count for much as I assume the manager thinks every customer is wrong, misinformed and/or just plain dumb.
Confronted with the facts (see below) the next day, although he still insisted he’s right, he now wants me to bring him an affidavit stating I did not claim the VAT on the original invoice, then only can he give me R750?
Not sure how he supposes I can claim the VAT for a private sale and how THIS all of a sudden became his reason why he deducted the VAT and only gave me R645 credit?
An affidavit?
Couldn’t find anything about this method of transacting on SARS’s website.
Is he going to submit the affidavit along with his tax return?
Quite ironic how he’s so concerned about my ethics and honest/correct way of doing business in this life.
The manager said that I could also have made a PHOTOCOPY of the ORIGINAL “Tax Invoice” and it would’ve been accepted.
According to him, all his information comes from his accountant.
So firstly, this manager and his accountant is very misinformed.
Quote:
http://www.sars.gov.za/Tools/Documents/DocumentDownload.asp?FileID=50880
The PHOTOCOPIED version the manager asked for would actually have been illegal. (If it was not clearly marked as a “COPY”)
Ie. a copy tax invoice?
Secondly, his math is not quite up to par for business needs.
Noticing it only after further inspection later that day, you don’t simply deduct 14% (of R750) from R750 to deduct the VAT.
The correct amount would’ve been R657,89 not true?
R750 / 1,14 = R657,89
To verify. R657,89 + 14% VAT = R749,99
R750-14% (R105)= R645
R105?
Lastly and MOST importantly, I’m NOT making this ordeal public because of R105. Evidently I already decided, upon buying the RAM, that R105 wasn’t as urgent as the RAM.
Titan-Ice has been running since 1995. Pocketing even these small amounts and probably much larger amounts for the past who knows how many years is not just unethical and dishonest, frankly it would be considered theft and fraudulent.
Ignorance of the law doesn’t make you innocent though.
What about the person who got credit on an Intel i7 3970X Extreme Edition CPU costing R11999? You sir, possibly, according to their calculations, got robbed of R1679,86.
It’s for YOU that I’m making this public! THIS is the reason why I’m not keeping quiet.
If you accidentally stumble across this, maybe this helps you.
I saw a whole bunch of uncollected credit notes at their shop as the guy looked through them for mine, never mind all the years’ collected ones filed away. I can’t imagine that a lost or misplaced tax invoice is a rare phenomenon so someone else probably went through the same mess.
Is this business practice shady or is it just me?
If you have ever been given a credit note from Titan-Ice Computers, you might want to read this.
Just want to say I'm not out for conflict but I don't believe in keeping my mouth shut as this ordeal might be relevant to someone.
On 5 May 2012 I bought an Asus DSL-N10 ADSL Router from Titan-Ice Computers for R750. I gave it in for repairs a few months later after lightning damage and it was replaced by ASUS.
Unfortunately I received a faulty unit and ASUS support told me to return it.
On 22 Nov 2012 I gave it to Titan-Ice and after waiting 2 months, as well as buying another replacement unit at another online shop, I contacted Titan-Ice to hear why it’s taking 2 months to get a replacement unit. Getting back to me shortly thereafter, they informed me the supplier "lost" the router and I have the choice of waiting for a new unit as the supplier is out of stock or getting credit.
I chose to take credit as I already bought another router.
I was also informed that credit will only be passed once the supplier apparently tracks the lost router.
About a week later I was told that credit has been granted and it would take about a week for it to be finalized.
I decided to upgrade RAM with the credit and pay the difference with my credit card.
Titan-Ice told me I would need the ORIGINAL "Tax Invoice" in order to receive the full R750 credit, otherwise, with the RMA form they would only credit for somewhere around R629. (The phone was a bit noisy and I couldn't clearly hear the amount. I assume it's R629, the same price as on their website.
Failing to find the original, i phoned them and asked for a “Copy Tax Invoice” and within a minute they emailed a “Copy Tax Invoice” after searching for the router’s serial number.
When I went to collect the new RAM, I was told by the manager that they will not accept a “Copy Tax Invoice”. I told him that SARS will accept the “Copy Tax Invoice” and quite condescendingly he said that they’ve been in the industry for a bit longer than I have and submitting the "Copy Tax Invoice" would be illegal.
So what exactly do they propose a person does when you buy 5 items from them, return one item and they "only accept" the original “Tax Invoice” of which there IS only one, obviously leaving you with a "COPY"? What about your other 4 items?
I knew he was wrong but told him they’re not leaving me with much choice so I decided to take the R105 loss because I urgently needed the RAM for my studio/personal computer more than I need the R105 and I already drove 30km just to get there.
I’m no accountant so my word apparently didn’t count for much as I assume the manager thinks every customer is wrong, misinformed and/or just plain dumb.
Confronted with the facts (see below) the next day, although he still insisted he’s right, he now wants me to bring him an affidavit stating I did not claim the VAT on the original invoice, then only can he give me R750?
Not sure how he supposes I can claim the VAT for a private sale and how THIS all of a sudden became his reason why he deducted the VAT and only gave me R645 credit?
An affidavit?
Couldn’t find anything about this method of transacting on SARS’s website.
Is he going to submit the affidavit along with his tax return?
Quite ironic how he’s so concerned about my ethics and honest/correct way of doing business in this life.
The manager said that I could also have made a PHOTOCOPY of the ORIGINAL “Tax Invoice” and it would’ve been accepted.
According to him, all his information comes from his accountant.
So firstly, this manager and his accountant is very misinformed.
Quote:
http://www.sars.gov.za/Tools/Documents/DocumentDownload.asp?FileID=50880
The PHOTOCOPIED version the manager asked for would actually have been illegal. (If it was not clearly marked as a “COPY”)
Ie. a copy tax invoice?
Secondly, his math is not quite up to par for business needs.
Noticing it only after further inspection later that day, you don’t simply deduct 14% (of R750) from R750 to deduct the VAT.
The correct amount would’ve been R657,89 not true?
R750 / 1,14 = R657,89
To verify. R657,89 + 14% VAT = R749,99
R750-14% (R105)= R645
R105?
Lastly and MOST importantly, I’m NOT making this ordeal public because of R105. Evidently I already decided, upon buying the RAM, that R105 wasn’t as urgent as the RAM.
Titan-Ice has been running since 1995. Pocketing even these small amounts and probably much larger amounts for the past who knows how many years is not just unethical and dishonest, frankly it would be considered theft and fraudulent.
Ignorance of the law doesn’t make you innocent though.
What about the person who got credit on an Intel i7 3970X Extreme Edition CPU costing R11999? You sir, possibly, according to their calculations, got robbed of R1679,86.
It’s for YOU that I’m making this public! THIS is the reason why I’m not keeping quiet.
If you accidentally stumble across this, maybe this helps you.
I saw a whole bunch of uncollected credit notes at their shop as the guy looked through them for mine, never mind all the years’ collected ones filed away. I can’t imagine that a lost or misplaced tax invoice is a rare phenomenon so someone else probably went through the same mess.
Is this business practice shady or is it just me?
Last edited:
I'm pretty sure someone else tried giving them a copy before.